Job Title: General Merchandise Team Leader
Department: General Merchandise
Supervisor: General Merchandise Store Manager
Pay Class: Hourly
Manage daily operations in GM location/Department. Result's driven, by way of maintaining an appealing retail environment and ensuring a well-trained team committed to delivering "excellence in customer service", building lasting customer relationships.
Key Results Areas
General Merchandise Daily Operations and Labor Controls
Recruitment , Training and Development of Hourly Employees
Retail Environment and Customer Service
Implementations of Promotions & Event set-up
Major Duties and Responsibilities
1.Oversee and Direct Operations of General Merchandise Location
Grow the volume of General Merchandise sales
Maintain labor objectives
Maintains quality service by establishing and enforcing organization standards
Protects employees and customers by providing a safe and clean store environment
Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
Prepares reports for daily business needs or as assigned by Store Manager
Communicate regularly with the Store Manage regarding
Product Style Options
2.Recruitment Training and Development of Employees
Participates in interview with Store Manager of eligible candidates
Ensure General Merchandise personnel are adequately trained to meet daily business needs
Completes store operational requirements by setting daily assignments for employees; following up on work results. Trains store staff by reviewing and studying sales training and product information materials
Manage and process all receipts of incoming inventory, ensuring accuracy
Maintain assortment representation
Maintain sufficient quantities of stock through floor replenishment to support demand and acceptable inventory turn
Performs periodic cycle counts
Participates in periodic physical inventory of all merchandise (counts, reports, etc.)
4.Retail Environment and Customer Service
Provide excellent customer service to all customers and internal customers of the dealerships'
Greet customers immediately, in a courteous and friendly manner
Demonstrate the ability to work with several customers at one time while maintaining individual customer satisfaction
Handle telephone transactions quickly, and courteously
Point out any current sales, specials, or new merchandise to customers
Assist customers with their selection of merchandise and offer additional product that compliments the purchase
Handle customer complaints reasonably, showing empathy, a positive attitude and demonstrate our shared values and
commitment to success to do the right thing at the right time to deliver exception customer servicr
Become proficient in current POS System
Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor
Ensure Retail environment for General Merchandise Location/department is well merchandised displays clean, well dusted and appealing to customers
Secures merchandise by implementing security systems and measures
Implements all business promotions.
Supervisory Responsibilities Team Leaders and Associates
Treat all employees and customers fairly, courteously, and with respect.
Demonstrate superior customer service behavior for all personnel by maintaining positive relationships with customer, suppliers, subcontractors, employees and General manager and owner(s)
Be prompt and available for flexible scheduling.
Demonstrate professionalism in providing customer service.
Present an up-beat, friendly, outgoing personality to customers; no matter what the situation
Use integrity in all business dealings
Safety- Ride Safe and create a safe work environment
Qualifications & Job Requirements
Experience with retail sales
Preferred knowledge and experience with Harley Davidson General Merchandise or other product sold by dealership, or demonstrate the ability to quickly learn
Friendly, outgoing personality; must demonstrate ability to get along with broad customer base.
Schooling or experience in retail sales, food and beverage or hospitality.
Experience with Point-of-Sale systems or the ability to quickly learn.
Must have the ability to stand and work the sales floor for extended periods during scheduled shift
Frequently required to bend, stoop, crouch, reach, and lift 50 lb. of merchandise.
American Road Group