P/T Admissions Customer Relations Specialist-Admissions And Recruitment - Bunker Hill Community College

Job Description:

Under the Guidance of the Associate Director of Admissions and Recruitment, the part-time Pathways Admissions Specialist will be the first point of contact for prospective students and their families, who are applying to Bunker Hill community College. The primary focus of this position is to engage students and answer their questions about applying and enrolling at Bunker Hill. The Admissions Specialist is a member of the Admissions and Recruitment team and will support the successful onboarding of all students applying to the College. This is a hybrid/remote position that requires availability to work in person two days per week on campus and one day remote.

RESPONSIBILITIES:

Under the supervision of the Associate Director of Admissions and Recruitment:

• Advise students on admissions and enrollment process using a variety of communication tools.

• Assist students with troubleshooting technical difficulties and completing to their enrollment application.

• Responsible for responding to email inquiries sent to the Admissions and Recruitment email account and making appropriate referral.

• Monitor, track and provide updates to students on their application status.

• Responsible for posting notes on interactions with students in TargetX, Customer Relationship Management (CRM).

• Participate in enrollment division outreach campaigns to prospective students, applicants and newly accepted students to help them navigate their next steps in the enrollment process at Bunker Hill.

• Participate in ongoing professional development and training on student information systems (Colleague), transcript equivalency systems (Transferology, Image Now, and TES), and customer relationships management systems (TargetX CRM)

• Participate in Admission and Recruitment staff meetings and one-to-one supervisory meetings.

• Perform other administrative duties as assigned by Enrollment Management administrators

Requirements:

• Bachelor's degree in Education, Counseling, Psychology, Business Administration or closely related field or an equivalent combination of education, training and experience involving college admissions, academic advisement and/or career development.

• Capable of working both independently and as a collaborative member of a team.

• Shows a high level of professionalism by contributing to a positive work environment and a commitment to high-quality work.

• Demonstrates strong organizational skills with an ability to manage timelines and details.

• Thorough understanding and ability to maintain the confidentiality of protected information

• Understands that high-level customer service involves compliance and consistency with policy implementation.

• Exhibits exceptional customer service and communication skills that foster the respect and confidence of others.

• Ability to articulate the community college mission through action.

Preferred Qualifications:

• Experience providing customer service

• Fluency in languages other than English

Additional Information:

Salary: $32.00/hr. @ 18.5/hr./wk

Review Date: open until filled

Application Instructions:

To be considered for this position please upload the following documents to your account:

• Resume

• Cover Letter

Please be sure to address the Required Qualifications in your documents.

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