Psych Care Plus is the admission and outpatient scheduling service for UPMC Behavioral Health Service Line for WPIC. The Clinician, working in a call center environment, takes referrals from hospitals, community providers, or the public, and facilitates disposition to the appropriate level of care.
Ability to verbally present the case to physicians and others
Ability to work efficiently and independently in emergency setting.
Active participation and ongoing maintenance of quality management activities and the development of standards from problem identification
Demonstrate ability to utilize DSMV and to develop provisional diagnosis.
Demonstrate high standards for accurate documentation in software and within patient assessments
Demonstrate knowledge of mental health laws.
Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic
Demonstrates UPMC Values in contacts with coworkers, patients, the public, and all callers
Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly
Follow outpatient scheduling or referral documentation guidelines
Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner
Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail
Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement
Review the inpatient commitment for accuracy, completeness, and proper time frames
Works to maintain high census for UPMC Behavioral Health service line and demonstrates appropriate patient assignment
Bachelors Degree in Human Services or a related field with a minimum of 1 year experience in a clinical psychiatric setting or an entry level Masters Degree.
Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
Excellent phone etiquette and interpersonal relations with the ability to interact professionally with all callers.
Ability to identify problems, implement resolution, reassesses situation/problem.
Ability to work collaboratively within a multidisciplinary team.
Ability to work under stress, with an unpredictable patient flow, in a sometimes crowded work environment. A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.
Exhibit openness and willingness to learn. Flexible schedule; rotating shifts.
History/track record of all above services consistently delivered with a service excellent attitude.
Licensure, Certifications, and Clearances:
Act 31 Clearance
Act 33 Child Clearance with Renewal
Act 34 Criminal Clearance with Renewal
Act 73 FBI Clearance
Cardio Pulmonary Resuscitation
Comprehensive Crisis Management
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities
University Of Pittsburgh Medical Center