PSC Enforcement Agent 1,2,3

This job is located in Baton Rouge, LA

Initiates and conducts on-site investigations of waste carriers, household goods movers, passenger carriers, and towing and recovery businesses to ensure compliance with transportation laws. Handle consumer and industry complaints relative to the intrastate motor carrier industry. Reviews motor carrier leases and maintains all lease and application document files.

Prepares, issues, schedules, and serves all intrastate citations resulting from LPSC investigations and/or consumer complaints. Appears at Public Service Commission hearings and gives sworn testimony relative to the docketed proceeding being held. Prepares "Activity Report" to account for investigations conducted, violation tickets issued, and bonds collected.

This position is in a Career Progression Group up to a PSC Enforcement Agent 3.

THE IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

Driving Results: The ability to identify important goals and work to achieve them.

Making Accurate Judgments: The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

Thinking Critically: The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.

Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.

Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

Demonstrating Initiative: The ability to assess information and take action independently to help the organization achieve its goals.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

  *Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

For further information about this vacancy contact:

Sara Simpson

Louisiana Public Service Commission

Sara.simpson@la.gov

This agency participates in the E-Verify system for verification of citizenship and employment authorization.

Equal Opportunity Employer. Louisiana is a State as a Model Employer for individuals with disabilities.

MINIMUM QUALIFICATIONS:

A baccalaureate degree.

SUBSTITUTIONS:

Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.

Candidates without a baccalaureate degree may combine work experience and college credit to substitute for the baccalaureate degree as follows:

A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.
30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.

90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.

120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.

College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of four years full-time work experience towards the baccalaureate degree. Candidates with 120 or more semester hours of credit, but without a degree, must also have at least two years of full-time work experience to substitute for the baccalaureate degree.

NECESSARY SPECIAL REQUIREMENT:

Must possess a valid Louisiana driver's license at the time of appointment.

NOTE:

Any college hours or degree must be from an accredited college or university.Function of Work:

To inspect, investigate, and enforce the application of laws and regulations governing the transportation industry and state public utilities.

Level of Work:

Entry.

Supervision Received:

Direct from PSC Transportation Assistant Administrator, PSC Consumer Specialist, or other higher level administrative official.

Supervision Exercised:

None.

Location of Work:

Louisiana Public Service Commission.

Job Distinctions:

Differs from PSC Enforcement Agent 2 by the absence of journeyman level duties.UTILITIES:

Under supervision, investigates customer complaints involving regulated utility services including gas, water, electric, sewerage, telecommunication, commercial mobile radio, and pay phone providers.

Under supervision, inspects public utility facilities and services regulated by the Commission.

Operates monitoring equipment and/or witnesses their operation in order to test water and gas pressure, meter accuracy, water quality, and electrical usage of various utility companies.

Assists co-workers on special assignments and projects involving public utilities regulated by the Public Service Commission.

Establishes and maintains good working relationships with consumers, officials of utility companies, other agency officials, and the general public.

Visits utility customers in their homes to discuss complaints reported by the customer.

Works under supervision with customer and utility companies until an agreement can be reached to resolve complaints.

Attends training programs for familiarization with rules, regulations and laws governing the regulation of public utilities.

Prepares written reports on investigations and submits findings and recommendations to supervisor.

MOTOR CARRIER:

Under supervision, patrols assigned area to detect illegal for-hire transportation being performed, stops suspected violators, checks for appropriate license and certification, checks for bills of lading to determine if commodity is exempt, regulated, or private, inspects vehicles and contents being transported and compares against the bills of lading, and inspects invoices or other evidence for ownership or of transportation for compensation.

Inspects motor carriers at weigh scales and determines if carriers are in compliance with laws, rules, and regulations governing the transportation industry under close supervision.

Under general supervision, prepares citations by issuance of violation tickets with proper legal references.

Advises drivers of their rights, and in cases of possible violations, checks with central office to check the carriers records.

Holds violators in custody while appearance bond and fees are being posted.

Impounds books, papers, bills of lading, waybills and invoices which would indicate that the transportation performed is in violation of the law and regulations of the Commission.

Inspects interstate vehicles for registration and for uniform cab cards for FHWA/ICC carriers or private and exempt carriers.

Conducts road checks and/or investigations in conjunction with the Federal Highway Administration, State Police and other law enforcement agencies.

Under close supervision, investigates motor carriers to ensure that they are operating within the scope of authority, extracts sample bills to verify that the carrier is charging rates contained in appropriate tariffs, and investigates to further ensure that all vehicles have been properly registered.

Testifies in court or before the Public Service Commission Hearing(s) on violation citations and/or investigations conducted.

Prepares reports on violations issued and sends to administrative officer along with monies collected.

Under close supervision, operates PSC satellite office at the Louisiana Truck Center. Processes applications for registration under the Single State Registration Program. Collects single state fees, balances and prepares deposits of fees collected daily.