CenturyLink at http://www.centurylink.com (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Provisioning Technician 1 is an entry level position within the Provisioning organization. Qualified candidates must have a basic understanding of various voice and data products and services. Also, able to provision circuits and service orders from an end to end process with a strong focus for quality and customer care.
Major Responsibilities of the Position:
Employee is responsible for positive customer communication and interaction
Provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.
Work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently with little supervision.
Complete designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands.
Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.
Provides informal training to peers.
Basic understanding of voice and data NB/BB (DS0/1 and 3) circuits: point to point, private line, VoIP and ethernet.
Efficiently and accurately send access service requests to local exchange carriers.
Provide detailed and comprehensive written communication via CORE database.
Able to trouble shoot and problem solve any issues preventing service delivery.
Accurately complete circuit design in Telcordia System.
May work with little supervision.
Primarily performs work duties sitting or standing at a workstation utilizing a computer for extended periods of time.
Ability to work varying shifts and hours including possible mandatory overtime and holidays.
Able to adapt in a fast pace and changing environment.
Training Required in Title: On-the-Job Training
Candidate needs to be very detail oriented and capable of working independently in a production environment.
Prefer Associates degree or 2 years experience in telecom related environment.
Experience working on a computer in a Windows-based system and with Microsoft Outlook.
Alternate Location: US-Ohio-Dublin
Requisition # : 204116
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.