Provisional - Telecommunications Assistant (Grade 17)

SCCC REFERENCE #: 23-56A

DATE: June 11, 2024

TITLE: Provisional - Telecommunications Assistant (Grade 17)

CAMPUS: Ammerman Campus in Selden

START DATE: ASAP

TYPE OF APPOINTMENT: Full Time

RANK: Civil Service

POSITION DESCRIPTION:

Suffolk County Community College is the largest community college in the State University of New York (SUNY) system and primarily serves an audience of more than 1.5 million residents of Suffolk County. The region benefits from an exceptionally high quality of life, with access to world-class arts, sports, New York City, and the natural resources of Long Island.

• Configuration for automated voice systems, administers new accounts, adds moves and changes for VolP servers. Configuration and maintenance of Communications Manager, Call Attendant Manager, Voicemail servers, Emergency Responder, Call Accounting server, and Emergency Alert systems.

• Supervises Call Center Attendants to include information gathering from various services and maintaining schedule' breaks and time cards

• Configuration of Mass Alerts and Paging Zones. Responsible for Communicating Emergency Alerts to community. Responsible for communicating Telecommunication outages to the community/

• Conferring with outside vendors to schedule jobs, process invoices, order equipment and process service requests/trouble tickets

• Assist user community with feature training and configuration,

• Assist Network Technicians with Installs and configuration

MINIMUM QUALIFICATIONS:

Minimum Qualifications: Graduation from a standard senior high school or possession of a high school equivalency diploma, and three (3) years of experience operating and updating a computerized telecommunications system.

HIRING SALARY:

Position is eligible for medical benefits as offered by the College.

Starting salary $45,362. in accordance with Suffolk County Civil Service and AME contract and is non-negotiable.

Provisional Appointment: This position requires an appointment from a certified eligible list and currently there is no established list. For you to become a permanent employee, you must pass the examination and be reachable (Rule of Three) on the certified eligible list that results from the civil service examination for this position.

NON-DISCRIMINATION NOTICE: Suffolk County Community College does not discriminate on the basis of race, color, religion, creed, sex, age, marital status, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, equal pay compensation-sex, national origin, military or veteran status, domestic violence victim status, criminal conviction or disability in its admissions, programs and activities, or employment.

This applies to all employees, students, applicants or other members of the College community (including, but not limited to, vendors and visitors). Grievance procedures are available to interested persons by contacting either of the Civil Rights Compliance Officers/Coordinators listed below. Retaliation against a person who files a complaint, serves as a witness, or assists or participates in the investigation of a complaint in any manner is strictly prohibited.

The following persons have been designated to handle inquiries regarding the College's non-discrimination polices:

Civil Rights Compliance Officers

Christina Vargas

Chief Diversity Officer/Title IX Coordinator

Ammerman Campus, NFL Bldg., Suite 230

533 College Road, Selden, New York 11784-2899

vargasc@sunysuffolk.edu

(631) 451-4950

or

Dionne Walker-Belgrave

Affirmative Action Officer/Deputy Title IX Coordinator

Ammerman Campus, NFL Bldg., Suite 230

533 College Road, Selden, New York 11784-2899

walkerd@sunysuffolk.edu

(631) 451-4051

In an emergency, contact Public Safety to make a report 24 hours a day/7 days a week by calling (631) 451-4242 or dialing 311 from any College phone.

Inquiries or complaints concerning alleged civil rights violations in the College's education admissions, programs and activities may also be directed to:

Office for Civil Rights (OCR) - Enforcement Office

U.S. Department of Education

32 Old Slip, 26th Floor

New York, NY 10005-2500

Telephone: (646) 428-3800

Fax: (646) 428-3843

TDD: (877) 521-2172

Email: OCR.NewYork@ed.gov

Also see: https://wdcrobcolp01.ed.gov/CFAPPS/OCR/contactus.cfm

Inquiries or complaints concerning discrimination in employment practices may also be directed to:

NYS Division of Human Rights

Long Island (Suffolk)

New York State Office Building

250 Veterans Memorial Highway, Suite 2B-49

Hauppauge, NY 11788

Telephone: (631) 952-6434

TDD: (718) 741-8300

Email: InfoLongIsland@dhr.ny.gov

Also see: https://dhr.ny.gov/how-file-complaint

U.S. Equal Employment Opportunity Commission (EEOC)

New York District Office

33 Whitehall Street, 5th Floor

New York, NY 10004

Telephone: (800) 669-4000

Fax: (212) 336-3790

TTY: (800) 669-6820

ASL Video Phone: (844) 234-5122

Also see: https://www.eeoc.gov/field/newyork/charge.cfm

Suffolk County Community College is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal opportunity and non-discrimination in employment, education, access to services, programs, and activities, including career and technical education opportunities.

A copy of the postsecondary career and technical education courses offered by the College is available and may be obtained on our website at: www.sunysuffolk.edu/explore-academics/college-catalog or by calling the Office of Admissions at 631-451-4000 to request a mailing.

APPLY TO: Interested applicants should apply online by clicking on the button below: