Provider Relationship Manager Specialist, Vendor Management Office (Vmo)

Mcdonald's Corporation Chicago , IL 60602

Posted 2 months ago

An integral part of the VMO, the Provider Relationship Manager Specialist is responsible to support their team to help ensure McDonald's Global Technology's strategic providers are meeting/exceeding the performance levels specified in their respective contracts. They also manage the overall relationship for a sub-set of our provider portfolio; those providing commodity products and services to McDonald's. In doing so, they assure the delivery of intended value from the provider relationship(s) they manage.

  • Help establish new and optimize existing provider relationships to ensure the successful delivery of Global Technology's initiatives to McDonald's

  • Support our Provider Relationship Managers in working with McDonald's business units, Global Sourcing, and Legal partner teams

  • Help facilitate the execution of Customer Satisfaction Surveys

  • Help implement VMO training initiatives for both our internal team and external business partners

  • Report VMO processes and performance reporting to the applicable governance bodies

Other Key Responsibilities:

  • Provider Data Analysis & Reporting Support our Provider Relationship Managers in analyzing provider performance and financial data

  • Process Mapping and Design Help facilitate VMO process enhancements and standardization

  • Presentation Support Assist team in creating VMO presentation documents (Business Reviews, Stakeholder Presentations, etc.)

  • Provider Contract Changes Support team members in executing contractual changes with engagement from key stakeholders

  • Provider Performance Scorecard - Assist in the development, facilitation, and reporting of the provider performance

  • Provider Performance Issue Resolution/Mitigation Help team in resolving chronic, systemic and/or critical contract or performance issues/disputes

  • Stakeholder Communications Support VMO to ensure McDonald's stakeholders understand our contractual obligations and monitoring our compliance to them

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VIEW JOBS 9/26/2019 12:00:00 AM 2019-12-25T00:00 An integral part of the VMO, the Provider Relationship Manager Specialist is responsible to support their team to help ensure McDonald's Global Technology's strategic providers are meeting/exceeding the performance levels specified in their respective contracts. They also manage the overall relationship for a sub-set of our provider portfolio; those providing commodity products and services to McDonald's. In doing so, they assure the delivery of intended value from the provider relationship(s) they manage. Responsibilities * Help establish new and optimize existing provider relationships to ensure the successful delivery of Global Technology's initiatives to McDonald's * Support our Provider Relationship Managers in working with McDonald's business units, Global Sourcing, and Legal partner teams * Help facilitate the execution of Customer Satisfaction Surveys * Help implement VMO training initiatives for both our internal team and external business partners * Report VMO processes and performance reporting to the applicable governance bodies Other Key Responsibilities: * Provider Data Analysis & Reporting – Support our Provider Relationship Managers in analyzing provider performance and financial data * Process Mapping and Design – Help facilitate VMO process enhancements and standardization * Presentation Support – Assist team in creating VMO presentation documents (Business Reviews, Stakeholder Presentations, etc.) * Provider Contract Changes – Support team members in executing contractual changes with engagement from key stakeholders * Provider Performance Scorecard - Assist in the development, facilitation, and reporting of the provider performance * Provider Performance Issue Resolution/Mitigation – Help team in resolving chronic, systemic and/or critical contract or performance issues/disputes * Stakeholder Communications – Support VMO to ensure McDonald's stakeholders understand our contractual obligations and monitoring our compliance to them Minimum Requirements * 1 – 3 years of relevant experience in IT/Technology related provider management * Project management experience on large-scale hardware / software rollouts * Good conceptual and creative thinking with ability to communicate complex issues and information to all levels of the organization * Self-driven, detail oriented individual who actively works to remove barriers to achieving results * Ability to work in a global fast-paced and agile environment * Adapts to changes in priorities with ease and comfortable working "in the gray" * Excellent presentation, facilitation, and interpersonal skills * Team-oriented, collaborative leadership skills and ability to lead cross-functional colleagues and provider teams * Demonstrated and strong ability to remain focused under pressure * Adaptable and flexible while working in a busy global team * Willingness to travel as required – 10% * Bachelor's Degree is required in IT or related discipline Job Type: full-time Country: United States Requisition Number: 6986BR Mcdonald's Chicago IL

Provider Relationship Manager Specialist, Vendor Management Office (Vmo)

Mcdonald's Corporation