P3 Health Partners Henderson , NV 89044
Posted 2 months ago
People. Passion. Purpose.
At P3 Health Partners, our promise is to guide our communities to better health, unburden clinicians, align incentives and engage patients.
We are a physician-led organization relentless in our mission to overcome all obstacles by positively disrupting the business of health care, transforming it from sickness care into wellness guidance.
We are looking for a Provider Operations Coordinator. If you are passionate about your work; eager to have fun; and motivated to be part of a fast-growing organization in Las Vegas, NV then you should consider joining our team.
Provider Operations Coordinator
Education and Experience
High school diploma/GED required
Medical Assistant Certification recommended
2+ years' experience in healthcare-related fields required
Health care customer service experience recommended
Roles and Responsibilities
Responsible for maintaining a high level of helpfulness/friendliness with patients by working to establish a positive rapport in every encounter.
Build and maintain effective relationships with assigned Affiliate groups to achieve goals and key initiatives. Serve as a liaison between the Affiliate groups and P3 to provide a seamless point of contact.
Assist Affiliate practices with outreaching and scheduling patients for visits by finding appointment dates/times that meet patient needs and availability.
Answer calls regarding general inquires, assist with patient complaints, and warm transfer patients to appropriate departments.
Support affiliate practices as needed with quality (HEDIS/HOS) gaps by telephonic outreach, chart data mining/audits, quality events, etc.
Provide and/or coordinate education, training, and support to Affiliate PCP groups regarding, the P3 care model, MRA, Medical/Care Management, Growth, and P3 services and programs.
Partner with assigned groups and other P3 departments to manage high/rising risk patients by actively ensuring coordination of care across all healthcare services provided to the patient (hospital discharge, hospice, MRA, Care Management, Referrals, Quality, etc.)
Assist in CSR/IDT/JOC meeting preparation and participate in meetings as requested.
Other duties as assigned.
Knowledge, Skills, and Abilities
Strong interpersonal communication skills
Excellent communication and problem-solving skills
Excellent organizational and time management skills
Ability to maintain composure in high-pressure situations
Ability to handle a fast-paced environment and prioritize tasks based on importance
Ability to work independently or as part of a team
Dedication to maintaining the confidentiality of all patient records
Knowledge of medical terminology a plus
Ability to use common office/healthcare software and equipment (MS Office Programs, copy machine, Electronic Medical Records, etc.)
Ability to travel to, and work from, varied worksite locations in Las Vegas and Henderson
Work Conditions
Availability to travel within region 80-90% of work time.
Must have a valid driver's license, safe driving record, and able to furnish own vehicle.
Physical Requirements
P3 Health Partners