Provider Manager CX - Roseville, CA (Hybrid)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Provider Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Gainwell empowers you to help clients deliver better health and human services outcomes using innovative technology and solutions, enabling you to design your career for growth, new possibilities, and refinement of your valuable skills. Here are the details on this position.

Your role in our mission

• Works with all business department leaders to identify and respond to complex, medium to large potential and current client needs in Provider escalations. Meets with client(s) senior management to develop alliances, convey to client company's understanding of client business and related escalations.

• Develops operational strategies, propositions, and metrics for complex, medium to large escalations and white glove activity.

• Resolves escalated issues and conflicts; continually re-evaluates and manages priorities for Provider offices.

• Evaluates existing business process outsourcing strategies and proposes changes/new strategies to gain efficiencies, increase quality and reduce costs in all facets of the Provider process.

• Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience

• Five or more years of business process outsourcing, consulting, or escalation experience

• Five or more years of leadership or supervisory experience

• Experience working with business processes

• Experience working with application delivery, management structures and reporting procedures

What you should expect in this role

• Must be a resident of the state of California.

• Hybrid work environment 1-2 days a week in the office as needed for face-to-face and client meetings with the remainder of time remote work. The office is located in the Roseville/Sacramento area.

#LI-HYBRID

#LI-CB1

The pay range for this position is $97,500.00 - $139,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.