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Provider Liaison

Expired Job

Child Care Resource Center Victorville , CA 92392

Posted 2 months ago

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the positon works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 800 people strong and growing!

You could play a key role supporting the Case Management Department!

General Summary:

Under the supervision of the Case Management Supervisor, the Provider Liaison is responsible for analyzing the Child Care Provider's eligibility and documentation in accordance with county and state guidelines. The Provider Liaison provides technical assistance to child care providers, maintains file accuracy and responds to inquiries regarding requirements and procedures of subsidy programs.

Key areas of responsibility include the ability to:

  • Receive and process documentation to determine Child Care Provider eligibility for subsidized child care programs.

  • Review documentation for accuracy and approve or deny within a specified timeframe. Follow up with child care providers for missing or incomplete documentation.

  • Serve as the primary customer contact for their assigned caseload.

  • Process Trustline applications and letters to maintain compliance with county and state guidelines.

  • Data enter child care provider on-operational days, days/hours of operation, and absence policies accurately in our databases to ensure accuracy of payments.

  • Register child care providers for pay cards or direct deposit to ensure electronic child care payments.

  • Service as the primary contact by supporting child care providers via walk-in, phone and email and ensuring all activities are logged in the database, NOHO.

Job Requirements:

  • Associate's Degree in the field of Psychology, Sociology, Child Development, Social Work, Human Services, Family Studies or related field. Bachelor's Degree preferred.

  • At least 2 years equivalent related work experience in the field of Psychology, Sociology, Child Development, Social Work, Human Services, Family Studies or related field.

  • Excellent computer knowledge in Access, Word, Excel and/or other Microsoft Windows based applications desired.

  • Ability to converse, write in Spanish and translate Spanish/English a plus (preferred).

  • Strong organizational skills and the ability to complete projects under tight deadlines, even when there are competing requirements and changes in assignments.

  • Excellent verbal and written communication skills; discretion in handling confidential information and ability to honor confidentiality and work sensitively and supportively with the public.

  • Ability to maintain all assigned workflow and high level of customer satisfaction in a fast paced work environment.

At CCRC, passion and meaningful work is rewarded! We offer employees:

  • Competitive compensation package

  • Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance

  • Basic Life Insurance and Long Term Disability paid for by CCRC

  • Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting

  • Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break

  • Opportunities for learning and professional development, including education reimbursement

  • Employee Assistance and Wellness Programs

  • 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Provider Liaison

Expired Job

Child Care Resource Center