Provider Insurance Liaison (Local Remote)

Job Description

Be a part of a world-class academic healthcare system at UChicago Medicine as a Provider Relations Advocate for the Managed Care department.This position is a hybrid remote opportunity with occasional requirements to come in off at our Hyde Park, IL or Burr Ridge, IL locations.

Job Summary

Responsible for developing and maintaining relationships with UCM hospitals and physicians to support all aspects of the UCM managed care contractual relationships including provider services, provider contract education and communication, provider reimbursement, payer relations and contract compliance. Manage operational and administrative relationships with third party payers and assists in coordinating and facilitating joint operating committee and payer operations meetings to resolve issues. Ensure the delivery of provider services including payer contract updates, payer policy changes, reporting and process improvement for managed care operations. Partner with OMC team members to ensure successful contract implementation, monitoring and enforcement of contract terms and support for value base care contracting initiatives. Support ongoing education to providers and their revenue cycle staff regarding third party payer contract terms, value based care arrangements and insurance market changes.

Essential Functions and Responsibilities

• Build and maintain provider and third party payer relationships that deliver operational support and efficiencies, ensure compliant administration of contracts, and education and training that results in overall provider and payer satisfaction.

• Maintain regularly scheduled meetings and develop and present educational materials for UCM hospitals and physicians regarding third party payer contract terms, value based care requirements and performance, operational processes and payer/insurance policy and market changes.

• Serve as primary liaison between UCM hospitals and physicians and third party Commercial, Value Based, Medicare Advantage, and Managed Medicaid payers to provide support in resolution of operational and payer compliance issues.

• Manage and facilitate monthly payer joint operating committee meetings and payer operational meetings including scheduling, agendas, meeting minutes and follow-up on action items from the meetings in collaboration with hospital and physician revenue cycle staff with the goal to identify and escalate high level issues for remediation and root cause analysis, as well as, stay informed of payer updates.

• Support Director of Provider and Payer Relations in facilitation of key OMC meetings including Technical Workgroup and OMC Revenue Cycle/UCPG Revenue Cycle, as well as, participates and coordinates periodic meetings with internal UCM key internal stakeholders to share critical information regarding managed care contract updates and market trends.

• Collaborating with the Technical Workgroup, provide the Contracting team with feedback on issues to be addressed in contract negotiations; include policy, operational and claims concerns and data/analysis to strengthen our negotiating position.

Required Qualifications

• Bachelor's Degree required

• Five (5) years managed care health care experience required to include provider relations and claims or network management experience in provider or third party payer setting

• Experience in a multi-facility health system, large academic medical center, or insurer environment highly desirable.

• Direct experience working between providers and third party payers to facilitate issue resolution.

• Strong knowledge base of hospital and physician revenue cycle operations required

• Experience and knowledge of value based care initiatives including risk contracts and population health management highly desirable.

• Specific thorough understanding of physician and hospital coding, claim forms and payer EOBs

• Ability to maintain strong connections to internal providers and external payers through relationship management and exceptional customer service mentality

• Self -starter and ability to take initiative and ownership of work

• Strong written and verbal communication skills

• Strong presentation skills

• Adapts well to rapid change and multiple, demanding priorities with excellent time and project management skills.

• Strong attention to detail and well organized

• Ability to multitask, problem solve, facilitate and collaborate on various work streams and projects. Ability to facilitate discussion and resolution

• Ability to work across a broad network of operational teams and provider locations

• Advanced working knowledge of Microsoft Office Suite, particularly Word, MS Excel and PowerPoint

Preferred Qualifications

• Prior experience working for a clinically integrated network - knows how to navigate a complex healthcare environment between physician offices and hospital (academic and community hospitals)

• Ability to maintain strong connections to internal providers and external payers through relationship management and exceptional customer service mentality

• Experience with training and education in a diverse set of environments (virtual, in-person, written)

• Payer and/or Provider experience (knows how to navigate the healthcare environment, Chicago experience very important)

Position Details

• Job Type/FTE: Full Time (1.0) ; 8-hour shifts

• Shift: Days Monday-Friday; 8am-5pm

• Unit/Department: Managed Care

• Location: Burr Ridge, IL or Hyde Park, IL depending on projects at hand. No set days in office

• CBA Code: Non-Union

Must comply with UCMC's COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Why Join Us

We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion.

Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront.

University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: www.uchospitals.edu/jobs

The University of Chicago Medical Center is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.