As one of the largest nonprofit health systems in the country, Banner Health has both the stability that comes with success and the values you can be proud to represent. With facilities across the West, there is something for every leader, from a busy urban medical center to a friendly small-town hospital.
As the Provider HR Resource Center Manager, you will help build the new Provider HR Resource Center. The Provide HR Resource Center will support of providers will all of their HR needs.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.
About Banner Health Corporate
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.
This position provides leadership for the Provider Resource Center and directly manages Provider Resource Center staff. This position manages team members who provide daily customer service and transactional guidance to providers located in multiple locations.
This also includes monitoring MyHR in-baskets and processing transactions of provider related concerns; managing the tracking and escalation of provider cases via the Case Management tool. This role supports work flow and distribution as well as resolution for special projects and process improvements. This role also directly resolves escalated provider issues regarding a broad range of HR operational, system and employee data concerns.
Responsible for the daily performance of the team for their assigned functional area. In addition, serves as a focal point to enable effective implementation, sustainability and overall consistency of system-wide practices and system utilization. These programs and this support will increase the productivity of Physicians and Advanced Practice providers by enhancing their knowledge of the applications and practices.
Provides oversight of all job duties and manages the performance of the Provider Resource Center team members, inclusive of but not limited to Provider record creation, maintenance, and audit of standardized transactions, Ask MyHR support via the Case Management System, and ACD Phone coverage.
Selects and oversees the training of new team members and provides input on the performance of staff. Helps to schedule staff in accordance with department needs.
Provides daily direction and supervision to staff. Works with HR Resource Center senior leadership to set goals for individuals and for the team. Acts as a mentor and coach and provides support for staff, as needed. Leads meetings with staff to share news, discuss topics, and provide a platform for staff to raise issues to leadership.
Responsible for managing escalating issues and communicating concerns to Provider Resource Center senior leadership. Makes process improvement recommendations regarding workflow and completion of staffs daily assigned tasks.
Coordinates and monitors team member assignments and workload ratios to accomplish the most effective use of resources. Continues to monitor program for innovative process improvements.
Create and monitor reports for use in providing updates on Provider Resource Center teams progress. Monitor quality assurance and ensure excellent service levels to all stakeholders. Provide team support and resolution for escalated customer issues.
Design, provide, and supports training of new and existing team members on HR knowledge, processes, and procedures specifically related to Physicians and Advanced Practice Providers. Design, provide, and support training to stakeholders both proactively and on a case-by-case basis on Provider Resource Center knowledge, process, and procedures.
Works with HR Shared Services senior leadership and Physician HR team closely to understand long-term strategy and execute implementation of programs, systems, and processes. When change or impact is on the HR system of record or HR operations procedures, provides approval on all changes and provides training to all impacted parties and/or guidance to staff to conduct training7.
Serves as a core member in HR strategies and projects representing HR operations and employee data and system requirements including all merger and acquisition projects. Serves on critical forums to ensure HR needs are effectively addressed and are executable.
Knowledge, skills and abilities as normally obtained through the completion of an Associates degree in Business, Human Resources or related field, or equivalent working knowledge.
2-4 years of experience in an Information Specialist or similar role HR experience or project management. Must have excellent communication skills. Proven customer service and leadership skills to effectively interact with internal and external customers and client services team, as described above. Strong analytical and problem-solving skills, proactive mind-set and ability to multi-task. Must have a strong knowledge of HR related systems to create and generate reports, as well as retrieve and track reporting data. Must have proven success working in a high volume, multi-faceted position that requires exceptional customer service, critical thinking, attention to detail, and multi-tasking. Outstanding customer service skills, ability to remain calm under pressure and to handle confidential information appropriately. Significant knowledge and understanding of Human Resources and related functions including payroll, benefits and compensation.
Prior management experience preferred.
Additional related education and/or experience preferred.