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Provider Client Manager - Multiple Locations

Expired Job

Unitedhealth Group Inc. Cypress , CA 90630

Posted 4 months ago

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

The Provider Client Manager (Client Manager) works directly with healthcare provider organizations that use Optum360 technology solutions. The role of the Provider Client Manager is to secure, build and sustain long term client relationships. The Client Manager is the primary point of contact focused on client satisfaction, executing solutions as promised, demonstrating and maximizing the return on investment for the client.

This function includes employees who are in dedicated on - site service roles. Jobs in this function may work closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales. Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales - related incentives (including 'OTH' plans) belong in a sales band.

Primary Responsibilities:

  • Manages ongoing contract relationships and service delivery to clients for one or more accounts

  • Acts as outward - facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts

  • Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day - to - day service delivery

  • Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs

  • Attend meetings with solution owners at client site locations

  • Conduct onsite client meetings and internal client team meetings, as needed or as required at the direction of management

  • Serve as point of contact for designated solution

  • Identify solution area needs and position solution to meet those needs

  • Stay current on relevant Optum solution updates

  • Solve day to day client issues within solution area

  • Partner with broad internal team - Sales, Implementation, Product, Support, etc.

  • Analyze and determine client retention risk and issues

  • Review and understand solution ROI / value

  • Articulate Optum / UHG value proposition within context of the solution

  • Define, collect and analyze key metrics for success for solution

  • Understand client's business model (independent vs IDN, teaching vs. community hospital, for profit vs. not for profit, vision, mission and values and can recognize potential strategic opportunities)

  • Support execution against Client Plan

  • Participate in the client Planning Process

  • Recruit attendance of clients at the Optum Client Forum

  • Collaborate with Optum's Provider Client Reference Program team to grow the number of reference - able clients

  • Partner with the Marketing and Growth teams to determine approaches which leverages superior Net Promoter Scores to create new sales opportunities

Required Qualifications:

  • Undergraduate degree

  • Excellent listening & collaboration skills

  • Highly self - motivated and directed individual with strong negotiation & problem solving skills

  • 5 years of previous client management experience preferably in the healthcare / IT market

  • Ability to travel from 50 to 75% within territory

  • Demonstrated knowledge of healthcare revenue cycle management (All administrative and clinical functions that contribute to the capture, management, and collection of patient service revenue)

  • Demonstrated expertise in developing client relationships especially within the C suite

  • Excellent influence, collaboration and listening skills

  • Excellent analytical skills coupled with the ability to create client value

  • Highly self- motivated and directed individual with strong negotiation skills

  • Experience in Operations, Implementation, or Program Management

  • Strong problem solving skills

  • Ability to work with peers group to manage through conflict resolution

  • Demonstrated ability to manage complex client situations with minimal supervision/management

  • Reside within the assigned territory with ability to travel to client sites

  • The territories that will need coverage will be CA, OR, MT, NE, NV, ND, SD, ID, WA, UT

Preferred Qualifications:

  • Previous job experience working in client relationship management / account management

  • Previous experience with Net Promoter Score (NPS) client satisfaction survey methodology

  • Experience building and managing client account plans

  • Experience building relationships with healthcare executives (Chief Financial Officers, Chief Revenue Officer, Chief Information Officer and other senior healthcare leaders).

  • Member of HFMA or other healthcare revenue cycle professional associations

  • Experience with frequent business travel

  • . Advanced degree (i.e.: MBA, MHA)

  • Strong domain breadth and expertise (health care, care delivery, etc.)

  • Demonstrated expertise in developing client relationships especially within the C suite

  • Excellent influence, collaboration and listening skills

  • Excellent analytical skills coupled with the ability to create client value

  • Highly self- motivated and directed individual with strong negotiation skills

  • Experience in Operations, Implementation, or Program Management

  • Strong problem solving skills

  • Ability to work with peers group to manage through conflict resolution

  • Demonstrated ability to manage complex client situations with minimal supervision/management

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


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Provider Client Manager - Multiple Locations

Expired Job

Unitedhealth Group Inc.