Provider Care Representative

Position Overview:

A Zelis Provider Care Representative is responsible engaging with providers to facilitate the adoption of electronic payment solutions, enhance client satisfaction, and promote the use of Zelis Payments' products and services effectively.

Location and Workplace Flexibility:

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St.

Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. This is a hybrid position, with an in office requirement twice a week.

Key Responsibilities:

Customer Communication: Field incoming calls and make outbound calls to medical and dental providers.

Address inquiries related to payment processes and resolve any ongoing issues they may have. This involves explaining electronic payment options such as credit cards and direct electronic funds transfer (EFT).

ACH+ Enrollment Assistance: Assist providers in signing up for the Zelis ACH+ product.

Guide providers through the registration process and gain access to their online web portal. Address any questions related to the provider portal functionalities.

Provider Portal Education: Demonstrate and educate providers on the benefits of using the provider portal. Highlight its features and functionalities that can streamline their payment and data management processes.

Lead Follow-up and Client Retention: Proactively follow up on leads, both new and existing.

Identify client pain points, address objections, and present appropriate product and service offerings that align with their business needs. The goal is to retain clients by providing tailored solutions.

Product Knowledge: Develop a foundational understanding of Zelis Payments' products and their potential benefits to end-users (providers).

Compliance and Standards: Maintain awareness of and ensure adherence to Zelis Payments' standards regarding privacy, company policies, and procedures.

Problem Solving and Initiative: Work on assignments that require judgment and initiative in resolving complex problems.

Other Duties: Perform other duties as assigned, which may vary depending on business needs and priorities.

Professional Experience:

• Excellent telephone and client service skills

• Has proficiency in troubleshooting basic client issues

• 2+ years demonstrated sales and/or membership generation or retention experience

• Has proficiency in tele-sales and marketing techniques yielding increased product usage

• Computer proficiency and technical aptitude with the ability to utilize Zelis Payments proprietary client system and MS Office applications

• Must have excellent communication and presentation skills to effectively interface with the Operations and Sales staff as well as external representatives from the payer and provider communities

Education:

• Bachelor's Degree or equivalent work experience

Work Environment:

• Walking, standing and sitting

• Long periods of computer usage

• Handling - seizing, holding, grasping and fingering of objects, tools and controls

• Reaching

• Vision - close vision

• Hearing- ability to receive detailed information through oral and telephonic communication

• Moderate noise level

• A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the business.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We're Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all.

We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams.

This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.