Provider And Member Services Director

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Your role in our mission

• Principal manager over the Provider and Member Services.

• Oversees the day-to-day operations of the provider and member customer support center operations.

• Conveys customer feedback to all areas of the operations in order to continuously improve client satisfaction.

• Manages customer support staff to ensure service level agreements for products and services are met. Schedules staff to adequately handle call volumes and other transactional processing at any point in time. Monitors progress and number of telephone calls made, etc.. Manages personnel activities of staff (i.e., hires, trains, appraises, rewards, motivates, disciplines, recommends termination as necessary, etc.).

• Manages customer support functional activities for products, and contributes to overall service profitability by efficiently using staff and systems in the customer support area. Improves quality and responsiveness of customer support staff and resources.

What we're looking for

• A minimum of 2 years of MMIS, government, or private sector healthcare payer experience.

• Excellent verbal, written, and presentation communications skills.

• Bachelors degree and a minimum of 4 years of experience managing a customer service department for a government or healthcare payer, including but not limited to, managing a call center, managing an enterprise web chat customer service solution, administrative or program manager experience with substantial participation in the formulation, operation, and/or evaluation of customer services programs. (additional relevant management experience may substitute for the degree

on a year-for-year basis)

What you should expect in this role

• Hybrid work schedule.

• The office is located in the Roseville/Sacramento, California area.

This posting is intended for pipelining. We will accept applications on an ongoing basis.

The pay range for this position is $81,000 - $115,700 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.