Protect Officer

Hsbc Jersey , GA 30018

Posted 2 months ago

Remediation Clerk (known as Protect Officer internally)

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced maternity and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution

We are currently seeking an experienced individual to join this team in the role of Protect Officer.

The role of the Protect Officer is to perform remediation activity relating to customer due diligence and know your client activity. You will handle medium complexity customer cases including over the phone contact ensuring high quality service is delivered to all customers.

The role holder will be responsible for account maintenance from a Customer Due Diligence perspective and will be involved in the co-ordination of KYC renewals and remediation projects.

Your responsibilities will include:

  • Handles contact with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible

  • Timely completion of KYC and CDD checks, liaising with all relevant parties to get all required documentation

  • Ensure accuracy and completeness of data for ongoing monitoring.

  • Assists in maintaining and improving effective interaction and communication with customers

The ideal candidate for this role will have the below experience:

  • Customer service experience essential

  • Strong written and verbal communication skills, with the ability to adapt communication style depending on the audience, whilst remaining clear, concise and professional at all times.

  • A customer centric approach

  • Excellent attention to detail

  • Knowledge of KYC and CDD preferred but not essential

The base location for this role is Jersey, Channel Islands.

For further details and application information please click "Apply"

You'll achieve more when you join HSBC.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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Protect Officer