The Sales job family merchandises, promotes and sells the company's products and services to customers. General areas of responsibility include developing and implementing sales strategies; identifying potential customers; managing existing customer and vendor relationships; and monitoring customer and competitor activity and industry trends. Positions in outside sales are responsible for selling the organization's products or services.
AREAS OF IMPACT: Sets day-to-day objectives and deliver job responsibilities that may vary outside typical norms or practices. Work independently and may be required to apply discretion within established operational boundaries and procedures.
PROBLEM SOLVING: Problems and issues faced often need analysis to understand. Checks and make minor adjustments to work methods to solve problems that may not be immediately evident in existing work processes and systems. However, may have references or help from norms and/or standard procedures to solve these problems (e.g. operating manuals, ability to discuss in teams, or escalate issues to manager).
Proactively develop and maintain relationships with an assigned customer base, including key accounts, insuring their satisfaction with our products and services at all times.
Visit prospective buyers to show samples or catalogs, and to inform them about product pricing, availability, and advantages.
Research and identify potential customers for products or services. Monitor customer needs and preferences to determine focus of proactive sales efforts.
Collaborate with sales teams to understand customer requirements, to promote the sale of company products and services, and to provide sales support.
Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
Determine pricing and discount rates.
Complete sales transactions and assist customers with product information, delivery, and other services.
Work with all personnel to ensure great customer service from the order to the delivery .
Resolve customer complaints regarding sales and service.
Continually enhance sales skills and product knowledge in order to promote a professional image in the field.
Travel regularly within a defined area to include overnight travel as needed. Participates in associate meetings and communicates any concerns to management.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.