Property Senior Claims Representative

Company Details

Rated Best Places to Work 2020 and 2022 by Business Insurance, Continental Western Group is a regional property casualty insurance company offering commercial products and services through independent agents in the Midwest. CWG provides unique value through the service provided by our experienced group of employees and independent agents. Since 1886 - Strong, Local and Trusted.

As a Berkley company, we enjoy operational flexibility that allows us to deliver quality coverage solutions. W. R. Berkley Corporation, and all member insurance companies, are rated A+ (Superior) by A.M. Best Company, and carry Standard & Poor's Financial Rating of A+ (Strong).

This role is would ideally be based in one of our three offices where we offer a hybrid work schedule with four days in the office; and one day remote where it makes sense to do so.

• Urbandale, IA
• Lincoln, NE
• Luverne, MN

Alternatively, this position can be fully remote but only for a colleague living in the CWG territory (states: WY, CO, ND, SD, NE, KS, MN, IA, MO, IL, WI, IN and MI).

The Company is an equal employment opportunity employer. #LI-AV1 #LI-Remote

Responsibilities

As a Property Sr Claims Representative, you'll investigate moderate to highly complex commercial property claims in a prompt, equitable manner by analyzing coverage, compensability and damages; evaluating reserves; and negotiating settlement or conclusion of claim. The ideal candidate will demonstrate a proven ability to handle complex coverage, and damage issues.

You'll be an integral member of a small but high-performing team handling Commercial Property claims for a very diverse book of business that empowers you to be strategic when resolving claims and in turn enables you to provide excellent customer service by keeping stakeholders informed and managing their expectations. We believe in providing our claims professionals the autonomy to direct how the claim unfolds as well as the accessibility to decisive decision-makers so you're able to move quickly when delivering resolution.

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent

• Internal mobility opportunities

• Visibility to senior leaders and partnership with cross functional teams

• Opportunity to impact change

• Benefits - competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

• Examine and analyze policies, contracts and claim forms to determine coverage.

• Investigate loss in a prompt manner by telephone, correspondence or through Independent Adjuster's to determine the extent of the Company's policy obligation. Requests necessary reports, e.g., police reports, fire reports, property damage inspections, etc.

• Establish accurate claim reserves and re-evaluates exposures and reserves during the life of the claim. Correctly enter claim data and file documentation into claim and related systems for reporting purposes. Negotiate settlement or conclusion of claim.

• Consult with Litigation Specialist, Claims Supervisor or Claims Manager when claim cannot be resolved and moves into litigation. Collaborate with Home Office Claims staff on claim files in subrogation, arbitration and salvage recovery.

Qualifications

What you need to have:

• Five years related Commercial Property claims experience and/or training; or equivalent combination of education and experience.

• Proficient with Microsoft Word, Excel, and Outlook.

• Ability to organize, prioritize and manage multiple tasks in a fast-paced environment; and quickly and professionally respond to inquiries from customers.

• Possess strong customer orientation; problem analysis and problem resolution skills; and interpersonal and communication skills.

• Regularly and consistently demonstrates commitment to company values and guiding principles.

What makes you stand out:

• Bachelor's Degree preferred but not required.

• Completion of or working toward AIC, CPCU, SCLA or similar designation.

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role Responsibilities As a Property Sr Claims Representative, you'll investigate moderate to highly complex commercial property claims in a prompt, equitable manner by analyzing coverage, compensability and damages; evaluating reserves; and negotiating settlement or conclusion of claim. The ideal candidate will demonstrate a proven ability to handle complex coverage, and damage issues. You'll be an integral member of a small but high-performing team handling Commercial Property claims for a very diverse book of business that empowers you to be strategic when resolving claims and in turn enables you to provide excellent customer service by keeping stakeholders informed and managing their expectations. We believe in providing our claims professionals the autonomy to direct how the claim unfolds as well as the accessibility to decisive decision-makers so you're able to move quickly when delivering resolution. What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent

• Internal mobility opportunities

• Visibility to senior leaders and partnership with cross functional teams

• Opportunity to impact change

• Benefits - competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education We'll count on you to:

• Examine and analyze policies, contracts and claim forms to determine coverage.

• Investigate loss in a prompt manner by telephone, correspondence or through Independent Adjuster's to determine the extent of the Company's policy obligation. Requests necessary reports, e.g., police reports, fire reports, property damage inspections, etc.

• Establish accurate claim reserves and re-evaluates exposures and reserves during the life of the claim. Correctly enter claim data and file documentation into claim and related systems for reporting purposes. Negotiate settlement or conclusion of claim.

• Consult with Litigation Specialist, Claims Supervisor or Claims Manager when claim cannot be resolved and moves into litigation. Collaborate with Home Office Claims staff on claim files in subrogation, arbitration and salvage recovery.