Property Manager, Tax Credit

Job Opening: Property Manager, Tax CreditLocation: Palo Alto, CA 94301Schedule: Full-Time, M-F

Description: Abode Services, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking aProperty Managerfor their site in Palo Alto CA. Under the direction of the Property Supervisor, the Property Manager is responsible for providing support and oversight of a permanent supportive housing facility. This includes developing within the project a supportive environment for the residents and being responsible for the operation of the complex. The Property Manager must relate well to people, must exercise good judgment in dealing with residents, staff, visitors, and vendors, and provide leadership and team building to the property staff

Responsibilities:

• 1. The Property Manager will supervise and provide direct oversight of the Desk/Security personnel. Oversees security contractual agreements, building entrance control and building safety and security.
• 2. Hire, schedule, train, evaluate, discipline and terminate employees within his/her portfolio/project.
• 3. Monitor overtime, review and approve timecards and arrange for staff coverage as needed including during vacation and holiday periods.
• 4. Provide or arrange for staff development for self and employees under his/her supervision.
• 5. Meet with staff regularly and perform annual performance review of direct report staff.
• 6. Foster good staff relationships, cooperation and teamwork between staff under his/her supervision as well as with others in the organization.
• 7. Ensure that staff interacts professionally and respectfully with residents, lenders, vendors and other community members.
• 8. Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs.
• 9. Maintain occupancy levels at targeted goals.
• 10. Show units to applicants; conduct applicant interviews; verify potential resident income and entrance criteria in keeping with the Resident Selection Criteria, Management Plan, Fair Housing Law, applicable loan agreements and regulatory agreements; maintain waiting lists; accept or reject applicants.
• 11. Prepare and/or update marketing/occupancy reports at regular intervals. 
• 12. Make regular inspections of property to ensure it is well-maintained, that mechanical devices are in working order and that the environment is safe, clean and attractive.
• 13. Ensure units ready for occupancy as they turnover in a timely manner in working with the leasing team.
• 14. Coordinate with maintenance, housekeeping staff and outside vendors used for maintaining the property to ensure work completed in a safe and workmanlike manner.
• 15. Operate property in accordance with the approved management plan, applicable regulatory agreements and the approved operating budget for the period.
• 16. Prepare financial, occupancy and management reports such as rent rolls, demographics, housing retention, and vacancy or turn over reports as requested by Abode or external stake holders.
• 17. Maintain tenant records such as leases, application and initial/annual income certification documentation, payment ledgers, notices and correspondence, etc.
• 18. Serve notices to tenants as required.
• 19. Collect and record rent, security deposits and other sums for tenant related charges.
• 20. Complete and process move-in and move-out statements, non-rent charges, write-offs and other accounting paperwork in an accurate and timely manner.
• 21. Review and approve all invoices presented for property expenses within the portfolio and code using the approved chart of accounts. Purchase items for the complex in compliance with organization and property standards.
• 22. Adhere to all accounting procedures and policies for the organization.
• 23. Provide “on-call” assistance during after-hours property emergencies either by phone, if possible, or by going directly to the site, if necessary.
• 24. Respond to resident and building emergencies in an efficient and effective manner, provide leadership to other staff during times of emergencies, contact the appropriate emergency response team, coroner, police, fire, etc. and escalate as appropriate.
• 25. Enforce the Lease and House Rules of the complex, and report violations and their resolutions to the Senior Property Manager.
• 26. Schedule and conduct annual property inspections or other inspections as may be deemed required by the Agency’s practice or by property lenders or others.

Qualifications:

• 1. High School Diploma or GED.
• 2. Tax Credit certification, CPO/COS or IREM/NCHM designation
• 3. A minimum of 2 years of progressively increasing property management experience, hotel management and/or supportive housing or equivalent education and experience.
• 4. Available to work a minimum of 40 hours per week plus overtime as needed to fulfill on-call duties.
• 5. Knowledge of supportive housing, interim housing or housing first models.
• 6. Excellent interpersonal, organizational and communication skills; integrity; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities.
• 7. A valid California driver’s license, proof of current insurance meeting or exceeding state requirements and vehicle registration, clean (less than 4 points) DMV record and reliable transportation.
• 8. Ability to speak, read and write fluent English.
• 9. Ability to analyze and prioritize complex situations, policies and procedures, laws and regulations and exercise good judgment in the course of completing required duties.
• 10. Ability to work independently and as a part of a team.
• 11. Proficient computer skills in using the internet, email, Microsoft Word and Excel, and Yardi or other Property Management software.
• 12. Able to negotiate stairs independently in properties with 2 to 4 stories and no elevator and be able to walk at least 400 feet over rough terrain for property site inspections.
• 13. Able to lift, carry or push items weighing less than 15 pounds on a regular basis (such as resident files, small equipment or supplies).
• 14. Current real estate sales or brokers’ license or the ability to obtain within 6 months of hire desired not required
• 15. Bachelor’s degree in real estate, business administration, accounting or related field, desired
• 16. Knowledge of fair housing and tenant related laws, desired
• 17. Ability to speak, read and write a second language such as Spanish, Vietnamese, Tagalog or Chinese, desired

Compensation: $72,000-75,000 plus excellent benefits