Property Manager - Interview Friday, June 28Th

Job Description Job Description Thank you so much for your interest in Storage Rentals of America. Our hiring team will be onsite on Friday, June 28th, 2024, from 2:00 PM to 5:00 PM for immediate in-person interviews.

Meet the Hiring Team- Career Open House Positions: Full-Time Property Manager Bring your resume for an immediate in-person interview with our hiring team When: Friday, June 28th, 2024 Time: 2:00 PM – 5:00 PM Where: 8534 Kings Hwy King George VA, 22485 We are looking forward to meeting you The Property Manager is responsible for the successful operation of an SROA property (including annex - if applicable). Provide superior customer service, maintain a clean facility, and drive sales growth.

Manages the retail location in accordance with SROA procedures. Duties and Responsibilities: Follow company sales process to solve customer storage needs.

Utilize active listening and articulate features and benefits to successfully move customers into the appropriate unit. Drive sales of store merchandise and Tenant Property Protection. Execute and explain Lease Agreements.

Follow-up on all leads and reservations per company guidelines. Provide excellent customer service and build rapport with customers face-to-face and over the phone. Pro-actively manage customer complaints and resolve service issues.

De-escalate problems to find appropriate solutions. Accept and post payments, manage and balance cash drawer and petty cash and make bank deposits per company guidelines. Call past dues tenants in accordance with company collection process.

Prepare auction files for District Manager review. Perform Daily Checklist tasks including opening / closing procedures, lock checks, tenant letters, print and analyze required reports, order supplies, and ensure proper merchandising standards. Perform cleaning and light maintenance on property to ensure units are rent ready and grounds are kept to company cleanliness standards.

Submit and close maintenance tickets in a timely manner, minimizing unit downtime. Navigate various computer systems including Microsoft Office, Sitelink, Jira, Call Potential and Dashboard. Enter data, and complete processes.

Effectively communicate with the Operations Team, Call Center, Maintenance/Vendors, Claims and other Corporate Support Departments. Train and mentor Associate Property Managers. Additional duties and projects as assigned.

Qualifications: High School Diploma or GED equivalent. Minimum one year Storage Rental Industry experience or a minimum of two years Customer Service Manager experience from customer facing, sales-oriented position such as retail sales, hotel, car rental, restaurant, call center. Proficient in Microsoft Office:

Word, Excel, and Outlook. Experience using software programs. Strong communication and interpersonal skills.

Must be able to work independently and as a part of a small team. Excellent problem resolution skills including the ability to use tact and diplomacy. Valid Driver’s License and access to reliable transportation.

Ability to work Monday - Friday 9:30 AM to 5:30 PM and Saturday 9:30 AM to 4:00 PM. SROA Offers: Competitive pay with bonus potential Zayzoon – on demand pay option 100% paid medical options for employee only coverage Dental and vision plans for optimal care Eight (8) paid holidays Generous Paid Time Off (PTO) to recharge and relax, increasing with years of service Paid Maternity and Parental Leave for growing families 401(k) with a substantial employer match and 100% immediate vesting Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings GAP Insurance for added financial protection Employer-paid Life Insurance and Long-Term Disability (LTD) coverage Storage Discounts to help you declutter and organize Access to Voluntary Benefits for personalized coverage Learning and development opportunities to maximize your potential, empowering you to excel in your career Experience a great culture that values collaboration, innovation, and inclusivity SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.