This position is responsible for providing leadership and direction to associates at assigned property. Ensuring all support corporate mission and understand roles in achieving established goals. Remain in good standing with HUD. Responsible for all phases of property operations, including, but not limited to, the general administration and maintenance of the property; direction and control of all personnel and resources to the end that the property is maintained at all times in good physical condition with a stabilized fiscal operation , providing excellent customer service to residents.
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
Creates positive, welcoming, supportive environment for residents, visitors, and property associates.
Assists with the development and implementation of resident retention programs and strategies to maintain 100% occupancy level.
Supports Sales Team by leading tours of property, showing vacant units and marketing property as needed.
Manage assigned properties by responding to emergency calls, collecting rents, and delivering notices ensuring consistent enforcement of apartment community rules and regulations documenting action.
Handle resident complaints in a timely manner (within 24 hours) promptly documenting action.
Assure adherence to community policies; implementing policy-based sanctions up to and including evictions.
Create notices for non-compliance actions for supervisor approval.
Collect rent and enter data in the property management system.
Establishes and maintains regular daily office hours, ensuring adequate coverage.
Evaluate associates' performance, including the completion of annual performance reviews and make recommendations for salary increases and/or advancement.
Supervise and be responsible for work performed by all staff members under your direction. Cross train with Assistant Property Manager to ensure that the property functions properly in your absence.
Train and be responsible for work performed by all staff members under your direction. Train the Assistant Manager to perform all duties of the Property Manager to ensure that the property functions properly in his/her absence.
Oversight of HUD certification paperwork to assure accurate paperwork prior to sending to compliance.
Maintain positive communication daily with Social Service Coordinator on resident issues to assure seamless, comprehensive, wrap-around services, as well as seeking opportunities to integrate skills sets with Housing Social Services/Activities Coordinator.
Provide Maintenance Technician with training, supervision and support needed to carry out responsibilities in a competent, professional manner.
Perform written evaluations of employees and make recommendations for salary increases and/or advancement.
Utilizes maintenance software program to enter in and track work orders, and regularly reviews maintenance reports. Keep all records as required and provide reports corporate.
Inspects apartments for move-in condition (pre-inspection) and turnover status.
Assure that the cleanliness of common areas is maintained daily, landscaping is in good condition, and minor repairs are completed and provide oversight of timely renovation of vacant apartments.
Ensure that all maintenance requests are handled in a timely manner and that residents are notified if parts must be ordered, causing a delay. Enforce weekly follow-up of such requests.
Oversee negotiations with outside vendors in such diverse areas as construction, HVAC, plumbing, roofs, landscaping, floor covering, electrical appliances, elevators, gates, etc.
Property Program Duties:
Assure compliance with regulatory requirements, including Fair Housing guidelines, recordkeeping, reporting and audits. Report accidents and emergency situations to the Regional Operations Manager immediately and prepare CQI reports.
Make daily bank deposits and maintain petty cash fund.
Review all bills and invoices for payment after matching with approvals.
Approve the purchase of equipment and other items necessary for repairs and marketing. Code all bills and invoices for payment after matching with purchase orders approved by Property Portfolio Manager.
Participates in the preparation of the annual operating budget, and works with Supervisor to maintain budgetary guidelines.
Keep all records as required and provide reports including budget versus actual to Regional Operations Manager on agreed upon basis.
Perform monthly property inspections with the Regional Managers to assure that vacant units are filled and the property is kept up to professional standards.
Assist Regional Operations Manager with the development and implementation of a marketing plan.
Represent Catholic Housing Communities in Professional Trade Organizations such as IREM or Apartment Associations to promote company awareness and excellence while furthering personal network and education
Catholic Charities Spokane