Property Manager

Mid-America Apartment Communities, Inc Durham , NC 27701

Posted 5 months ago

The Property Manager reports to regional leadership and manages the operations of an assigned apartment community (280 to 440 units) for MAA. Primary responsibilities include managing staff performance; marketing, leasing, and collections to generate revenue; resident relations and customer service to manage resident retention and satisfaction; administration of property maintenance, contracted services, and capital improvements to maintain aesthetics and manage expenses; compliance with applicable local, state, and federal regulations governing fair housing and safety.

As a people manager, the successful candidate will embody and work to reinforce MAA's Core Values throughout all aspects of MAA. Those values include:

  • Appreciating the uniqueness of each individual

  • Communicating openly and with integrity

  • Embracing opportunities

  • Doing the right thing at the right time for the right reasons

Duties and Responsibilities

  • Supervises all on-site staff, including hiring, training, supervision, and coaching and counseling. Determines and communicates productivity standards to maximize property performance and individual success. Evaluates performance to standards and makes compensation decisions. Works to achieve maximum performance based upon annual goals to increase revenue and other income.

  • Determines the optimum rent based on market conditions and the level of rent concessions, if applicable. Uses a lease expiration board to plan for lease renewal management and to reduce the effects of large seasonal expirations. Performs leasing of units and making units ready for leasing as needed.

  • Ensures the resolution of resident issues and complaints in cooperation with the staff. Plans, executes, and attends social and other community events for residents.

  • Communicates and shares information with staff to ensure that directives and goals are mutually understood and collects feedback. Ensures adherence to MAA policies and safety rules; complies with MAA policies for reporting incidents.

  • Supports Open Arms and other initiatives that demonstrate and enhance Mid-America's corporate culture.

  • Establishes and monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget. Ensures that all applicable deposits, rents, and other fees and ancillary revenues are collected and deposited. Submits invoices and all other accounting activities to the Accounts Payable Department for processing. Purchases necessary equipment and supplies for the community.

  • Participates, approves, and manages marketing efforts to increase occupancy. Reviews marketing efforts to determine effectiveness.

  • Works with the service team to manage property maintenance programs to ensure prompt and courteous responses to maintenance requests, an adequate supply of market ready apartments to meet leasing demand, and property appearance which meets or exceeds standards.

  • Inspects the property regularly for quality and to assess and identify needs for improvement. Inspects maintenance repairs and available units for readiness. May inspect recently vacated units to assess needed repairs and replacement. Monitors, inspects, and assesses the property landscape and other attributes to identify and address potential safety hazards and concerns and to ensure quality property aesthetics. Operates a motor vehicle.

  • Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

  • High school diploma/GED and five to seven years of experience in property management, leasing, and/or hospitality or related experience in sales/marketing, operations management, or customer service required, or an equivalent combination of experience and education

  • Supervisory experience required

  • Valid driver's license from the state of residence

Preferred Qualifications

  • Bachelor's degree strongly preferred

  • Certified Apartment Manager (CAM) credential strongly preferred

Knowledge, Skills, and Abilities

  • Knowledge of apartment management laws and regulations at the federal, state, and local levels

  • Sales management and marketing knowledge, skills and abilities to sell products and services to new and existing customers

  • Business and financial acumen to manage and control expenses

  • Supervisory and leadership skills to delegate and manage the performance of others, including coaching, counseling, and development

  • Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards

  • Skill and ability to clearly and concisely communicate verbally and in writing

  • Critical thinking and problem-solving skills

  • Knowledge and skills to manage projects, organize, prioritize, and meet deadlines

  • Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)

  • Ability to maintain confidentiality and maintain appropriate discretion

Physical and Environmental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This position requires the ability to occasionally lift office products and supplies, up to 30 pounds.

This job operates in a professional office environment with occasional exposure to outside weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Manager Full TimeGma203100

Extended Stay America

Posted Yesterday

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 MINIMUM QUALIFICATIONS Minimum three years related hospitality management experience required; 4-year degree highly preferred PREFERRED QUALIFICATIONS Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines Ability to manage and direct a staff to perform daily job tasks ENVIRONMENTAL JOB REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate. The employee is frequently required to travel within the local community. Infrequent travel from one city to another is required which may necessitate air travel. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property Conversational Spanish would be beneficial POSITION PURPOSE AND SUMMARY Oversees, directs and manages property operations of a single property to assure optimum performance and continual improvement in the Key Performance Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Stop the Leaks and Safewatch). Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction. MAJOR / KEY JOB DUTIES Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right and Stop the Leaks) Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA Manage labor standards and property level expenses to achieve maximum flow-through to the bottom line profit Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors Works with the District Manager and Regional Director of Field Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase the company's visibility within the local market Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to AGM and hourly associates Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives Recruits qualified applicants. Trains employees in accordance with company standards Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc Inspects and documents repairs and cleanliness of property with AGM to ensure optimum upkeep and repair, room cleanliness and overall property appearance Work to build solid client relationships in the District and with Managers and staff at each assigned hotel Upholds and Enforces ESH standards and policy compliance at the hotel level. OTHER DUTIES Adheres to federal, state and local laws employment related laws and regulations Performs duties in all aspects of hotel operations whenever needed Directly manages an Assistant General Manager who supervises a total of 8 to 10 employees on the Property. Is responsible for the overall direction, coordination, and evaluation of this unit Actively reviews and monitors the Social Media websites to ensure timely and appropriate responses to postings. Extended Stay America Durham NC

Property Manager

Mid-America Apartment Communities, Inc