EOS Hospitality Arundel , ME 04046
Posted 1 week ago
Kennebunkport Resort Collection is seeking a Property Maintenance Supervisor to assist in overseeing seven downtown locations within the collection - Kennebunkport Inn, The Boathouse, The Grand Hotel, Via Sophia by the Sea, Yachtsman Hotel & Marina Club (seasonal), Lodge on the Cove (seasonal), and Cabot Cove Cottages (seasonal).
Job Summary:
General Maintenance & Groundskeeping Duties:
Monitor Whistle, our communication application, as guest issues and work orders develop and are input by the Guest Services team. Prioritizing and responding to these issues in a timely manner is a key component of the job.
Complete projects as they arise including work in remodeling, light carpentry, general repairs, painting, tile work, lighting, refrigeration, etc. Be aware of and ensure compliance with city, state and/or federal code.
Prep areas and apply interior paint, sanding, wallpaper application/repair as well as basic furniture and equipment repair.
Ensure guest rooms, restaurant, and public areas are maintained to company standard.
Communicate shift details to Manager and Front Office/Housekeeping based on work order completion and progress. Maintain continuous communication with Front Office during all shifts to ensure all complaints are addressed.
Have a thorough understanding of fire alarm procedures, emergency evacuation procedures and all safety related issues.
Maintain safe and clear exterior walking areas including landscaping, waste removal, and snow/ice management.
Ensure facilities buildings and staff vehicles are clean and organized at all times.
Attend departmental meetings and training sessions as required.
Use safe work practices daily. Report any unsafe areas to maintenance and Guest Services Manager.
Understand best practices in Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, and ensuring compliance with zero-tolerance policies including Anti-Harassment, Violence in the Workplace, or Influence in the Workplace.
Comply with all time and attendance policies.
Comply with all uniform, dress code, and appearance standards.
Additional Leadership Duties;
Monitor and delegate to subordinate team members to ensure they remain busy during their shift. Create an ongoing list of tasks ahead of time for use during the slower moments should they arise.
Work effectively with other maintenance personnel in a positive, professional manner. Lead by example with professionalism and high standards of guest services and quality of work.
Be proactive in finding maintenance issues throughout the hotels that have not been brought to our attention by the Guest Services team or General Managers.
Work professionally with all third-party vendors and suppliers as a point of contact for maintenance work orders requiring outside assistance.
Maintain inventories of necessary paints, supplies and chemicals. Report needs to the Engineering Manager.
Play a lead role in Energy conservation.
Assist Engineering Manager in regular preventive maintenance programs for all equipment.
Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to the Engineering Manager.
Assist Engineering Manager with additional assigned tasks and projects.
Ability to communicate with other managers and staff in a positive, efficient, and friendly manner.
Flexibility to step into whatever role is needed to deliver exceptional service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.
Demonstrate a team-focused attitude and encourage collaboration. Motivate and lead the team to accomplish tasks effectively.
Escalate associate concerns to Maintenance Manager and People + Culture department. Assist in resolution as requested.
Availability to work primarily days midweek with one weekend day. Willing to work flexible hours based on business needs.
Key Skills & Experience Required:
2+ Years maintenance leadership experience, hotel/lodging environment highly preferred
Possesses a well-rounded set of maintenance skills including painting, patching, buffing, HVAC, mechanical, and general electric troubleshooting, and problem solving daily room maintenance issues.
Familiar with preventative maintenance programs and upkeep of management/delegation/tracking
Prior third party vendor relations
Demonstrates natural leadership qualities with a positive, team-focused attitude
Available and willing to work flexible hours based on business needs including weekdays and weekends.
Demonstrates strong communication, organizational, and problem-solving skills.
Expresses sincere enthusiasm for the role and passion for guest services.
Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused with constant interruptions.
Strong understanding of lodging operations; reservations, appropriate guest service etiquette, etc.
About Kennebunkport Resort Collection
The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, Lodge on the Cove//The Dory, and Via Sophia by the Sea.
KRC is proud to offer competitive wellness options and perks for both Part Time and Full Time employees;
Employer-subsidized medical, dental, and vision insurance
Company-funded $25K in complimentary life insurance and $1K/mo. in disability
Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Additional Health & Wellness benefits including prescription and gym membership discounts
Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
Flexible and understanding work-life equality
Family Matters Program of 3+ months paid parental leave for new parents
401k employer match, up to 4% of salary
Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
Gold Card annual complimentary restaurant allowance for managers
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including training and tuition reimbursement
Relocation assistance to temporary employer housing
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture
Company-funded Employee Assistance Program for life and mental health resources
Why Join our team?
Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.
As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.
Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates.
Ready to learn more?
Visit us online at www.kennebunkportresortcollection.com and explore our parent company, EOS Hospitality at www.eoshospitality.com for more information about the amazing ways we're making a difference.
EOS Hospitality