Property Field Adjuster- CAT Team- Atlanta, GA

United Services Automobile Association (Usaa) Sandy Springs , GA 30328

Posted 2 months ago

Purpose of Job

Company Vehicle Provided

Looking for experienced Property Field Adjusters in Atlanta, GA to join our dedicated Catastrophe Team

This position will report to the Dedicated Catastrophe Team serving members impacted by catastrophe events. Adjusters in this role will utilize technology to settle claims virtually and inspect losses onsite for members.

Within defined guidelines and framework, provides PROPERTY claims service face-to-face directly with members and third-party customers in the field or using virtual technology. Investigates, evaluates, negotiates and settles moderately complex to complex property claims presented by or against our members. Analyzes coverage and negotiates equitable settlement in compliance with all state regulatory requirements. Recognizes and empathizes with members' life events as appropriate.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers

  • Award Winning Workplace (17 seconds)

USAA Careers

  • World Class Benefits (31 seconds)


  • Identifies and manages existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follows written risk and compliance policies and procedures for business activities.

  • Adjusts moderately complex to complex structure claims involving moderate to high severity, and Loss of Use claims involving moderate to high dollar value. Also adjusts Section II liability claims by identifying exposures and coordinating with liability adjuster to handle the claim.

  • Makes independent decisions within authority guidelines regarding determining policy status and coverage.

  • Coordinates with Property Direct Repair Program (PDRP) vendors, general contractors, public adjusters and Personal Property Field Adjusters to facilitate claims resolution.

  • Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime and deployment travel during designated CATs.

  • Serves as a resource to team members and inside adjusters.

Minimum Education:

  • High School Diploma

  • General Equivalency Diploma

Minimum Experience:

  • 2 years of experience handling dwelling claims writing moderate to large property estimates.

  • Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

  • Intermediate residential property construction knowledge.

  • Intermediate knowledge and proficiency in Xactimate estimating platform.

  • Strong negotiation, investigation, communication and conflict resolution skills.

  • Advanced knowledge of property insurance policies and endorsements.

  • Ability to travel and/or work catastrophe duty when needed.

Physical Demand Requirements:

  • Ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

  • Ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

  • Ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces.

  • Meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

  • Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Experience:

  • 2 years of property claims adjusting as a Property Field Adjuster; to include: Residential, Commercial, Farm/Ranch, Exterior/Interior inspections, Large Loss, wind/hail, hurricane, tornado, fire, and sewer backup, etc

  • Prior deployment adjusting dwelling losses in the field during Catastrophes

  • Experienced using high resolution aerial imagery, reviewing before and after imagery of residential structures to assess damages and make claim decisions

  • Currently hold an active adjusters license

  • Experience utilizing drone technology

  • Xactimate Level 1 or 2 Certified

  • Currently reside in or ability to self-relocate to Atlanta, GA?

Relocation assistance is notavailable for this position.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Must complete 12 months in current position (from date of hire or date of placement) or must have manager's approval prior to posting.

Last day to apply to the opening is 11/02/20 by 11:59 pm CST time.

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Property Field Adjuster- CAT Team- Atlanta, GA

United Services Automobile Association (Usaa)