Property And Casualty Operations Lead- Maryland

OVERVIEW

The Maryland Property and Casualty Operations Lead will plan, direct, coordinate, and oversee operations activities in the Maryland sub-region, ensuring the development and implementation of efficient operations and cost-effective systems to meet current and future needs. This role works closely with leaders of business units, functional segments, Alera Shared Services, and National Centers of Excellence. Additionally, the Maryland Property and Casualty Operations Lead will work with the Regional HR Business Partner (HRBP) to optimize the colleague experience, culture, and retention of current staff, while effectively managing staffing needs as dictated by organic and acquisitive regional growth.

The Maryland Property and Casualty Operations Lead reports to the Regional Operations Lead with a dotted line reporting relationship to the Office Leaders of each Maryland location. The Maryland Property and Casualty Operations Lead will be supported through a team of direct and/or indirect reports that will be added in accordance with regional needs.

RESPONSIBILITIES

Operational Initiatives

• Work closely with the Office Leaders to develop synergies and collaboration amongst the locations.

• Partner with other regional leaders to develop and implement strategies for operational efficiencies that support the sub-region and Alera Group around common goals, vision, and values.

• Work in conjunction with Regional Operations Lead to develop a strategy and execution of the sub-regional initiatives.

• Collaborates with other divisions and departments to carry out the sub-region's goals and objectives.

• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline sub-regional processes and use of resources and materials. This includes the coordination/collaboration of agency management systems.

• Ensures that sub-regional decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the sub-region and Alera Group's business plan and vision.

• Establishes, communicates, and implements operations-related policies, practices, and standards to ensure effective and consistent support and execution.

People/Culture

• Support the attraction and acquisition of talent within the sub-region and Alera Group offices.

• Actively support development of internal talent through development programs designed to improve efficiencies and knowledge.

• Motivate and lead a high-performance team, providing mentoring and training as a cornerstone of career development.

• Lead and promote office, sub-regional, and Alera Group colleague engagement initiatives that support a culture of collaboration.

• In conjunction with regional leadership and HRBP, manage sub-regional recruiting efforts, interviews, hires, and provides mentorship to management-level staff

• Provides constructive and timely performance evaluations for direct reports and manages sub-regional review process.

• In partnership with regional management and HRBP, manage colleague discipline and termination process in accordance with company policies and practices.

• Identifies learning and development needs and ensures proper training is developed and provided.

Strategy

• Stay current on competitive operational strategies and best practices within the industry.

• Identify emerging industry strategies via networking with external partners, research, and internal partnerships to ensure subject matter expertise and the ability to proactively respond to market changes.

• Collaborate with leadership and HRBP to establish, implement, and communicate the strategic direction of the sub-region's operations initiatives.

• Engage with executive leadership to develop and meet company goals while supplying guidance on operations projects and systems.

Integration

• Take a leadership role in the integration of new Alera Group offices within the sub-region.

• Provide a clear, consistent regional onboarding that is coordinated with the national onboarding and integration process and the central onboarding team to accelerate new office operational integration.

Compliance

• Ensure all sub-regional operation activities comply with federal, states, and local laws in which the company operates and that the company is maintaining the highest ethical standards in business and personal relationships.

Key Performance Metrics

• Achieving sub-regional revenue and EBITDA targets

• Recruiting, hiring, and development of sub-regional talent

• Execution of operational initiatives

QUALIFICATIONS

Education

Candidates will be required to have a bachelor's degree in business or related disciplines such as finance, accounting, operations, marketing, or communications. Proficient in MS Office Suite, with strong Excel skills.

Functional Experience

Alera Group is looking for a strong business and operationally oriented professional with experience in insurance or financial services industry with a carrier, broker, or consulting firm. Successful candidates will have likely progressed through a variety of operations roles.

Industry Experience

Strong knowledge of insurance and financial services regulatory requirements. Experience in the insurance, financial services, and/or professional services industries is critical.

Position Core Competencies

• Business Acumen: Strong knowledge of performance metrics and drivers, an understanding of regional economic and political factors, and proven ability to drive a business strategy into a national business environment.

• Dealing with Ambiguity: Can shift gears comfortably, make decisions and act on instinct, is comfortable filling a leadership void when required, can delegate, and move on, and can comfortably handle risk and uncertainty.

• Drive for Results: Can be counted on to push and communicate goals, is consistently focusing the team on objectives and performance, is bottom-line oriented, and is service oriented to support the corporate and field leadership. Time management and project management skills to multi-task and achieve results in a fast paced environment.

• Ethics and Values: Has a reputation of unquestioned values and business ethics.

• Team Builder: Identifies, hires, and develops the best talent from inside and outside the company. Is known as a team builder and mentor that attracts diverse talent.

• Organizational Agility and Savvy: Relates well to all levels of an organization, builds strong relationships, uses diplomacy and tact, understands and practices collaboration. Has a comfortable and appropriate sense of self.

• Strategic Agility: Sees ahead clearly, anticipates consequences and trends, has broad knowledge and perspective, is future-oriented, can articulate possibilities and likelihoods, and creates competitive strategies and plans.

• Leadership: Lead an effective and efficient team within budgetary constraints with a "hands-on" approach and "leading from the front" style.

• Communication: Communicate advice and counsel effective in both written and oral forms to all levels of management, colleagues, and external stakeholders.

Other Requirements

Candidates should also possess the following personal attributes:

• A presence that commands respect.

• Ability to act independently.

• Proven track record in driving operational changes throughout a multi-cultural/multi-site organization.

• Excellent listening skills - including the ability to hear the concerns of others.

• It will be essential that this person be perceived as a genuine, thoughtful, and substantive executive with outstanding strategic ability, excellent business skills, and a sense of urgency to match the leadership team.

COMPENSATION

The successful candidate will earn a base salary and an attractive annual performance bonus

BENEFITS

We offer comprehensive benefits to employees, including medical, dental, STD, LTD, life insurance, 401k, paid time off, and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

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