Property Adj Mid Loss Unit

Mercury Insurance Group San Jose , CA 95111

Posted 4 months ago

Position Summary:

  • The Property Mid Loss Adjuster investigates, evaluates and settles moderate to slightly complex Homeowners claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.

Essential Job Functions

  • Investigate moderate to slightly complex Homeowners claims to confirm facts, origin and cause of loss.

  • Address and handle exposures of the claim, including dwelling, contents, and loss of use.

  • Investigation may include scene inspection, recorded interview with policyholder, or use of appropriate experts.

  • Compare facts gathered during the investigation against policy to determine coverage of claim, extend or deny coverage as appropriate.

  • Assess and determine extent of damages, and document with photographs, measurements, repair estimate, and thorough log notes.

  • Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.

  • Keeps claim on a regular diary to monitor unresolved issues and exposures. Regularly monitoring progress and expenses of ongoing claims.

  • Throughout entire claim handling process, ensures exceptional service is provided to customers. This includes timely responses to phone calls, emails, written communication, and adherence to Department of Insurance requirements.

  • Directs, monitors, and reviews files handled by independent adjusters to conclusion.

  • Assists in training property personnel.

  • Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week.

  • Other functions that may be assigned.

Experience and Knowledge:

  • Worker characteristics are normally acquired through the successful completion of a Bachelor's degree (BA, BS) or equivalent combination of education and experience.

  • For external candidates 4 - 8 years equivalent industry experience is preferred. Must meet established Company standards regarding personal driving history and current license status to be eligible for position.

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Property Adj Mid Loss Unit

Mercury Insurance Group