Essential Job Functions
Investigate moderate to slightly complex Homeowners claims to confirm facts, origin and cause of loss.
Address and handle exposures of the claim, including dwelling, contents, and loss of use.
Investigation may include scene inspection, recorded interview with policyholder, or use of appropriate experts.
Compare facts gathered during the investigation against policy to determine coverage of claim, extend or deny coverage as appropriate.
Assess and determine extent of damages, and document with photographs, measurements, repair estimate, and thorough log notes.
Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
Keeps claim on a regular diary to monitor unresolved issues and exposures. Regularly monitoring progress and expenses of ongoing claims.
Throughout entire claim handling process, ensures exceptional service is provided to customers. This includes timely responses to phone calls, emails, written communication, and adherence to Department of Insurance requirements.
Directs, monitors, and reviews files handled by independent adjusters to conclusion.
Assists in training property personnel.
Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week.
Other functions that may be assigned.
Experience and Knowledge:
Worker characteristics are normally acquired through the successful completion of a Bachelor's degree (BA, BS) or equivalent combination of education and experience.
For external candidates 4 - 8 years equivalent industry experience is preferred. Must meet established Company standards regarding personal driving history and current license status to be eligible for position.
Mercury Insurance Group