Property Adj Mid Loss Unit

Mercury Insurance Group San Jose , CA 95111

Posted 4 months ago

Position Summary:

  • The Property Mid Loss Adjuster investigates, evaluates and settles moderate to slightly complex Homeowners claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.

Essential Job Functions

  • Investigate moderate to slightly complex Homeowners claims to confirm facts, origin and cause of loss.

  • Address and handle exposures of the claim, including dwelling, contents, and loss of use.

  • Investigation may include scene inspection, recorded interview with policyholder, or use of appropriate experts.

  • Compare facts gathered during the investigation against policy to determine coverage of claim, extend or deny coverage as appropriate.

  • Assess and determine extent of damages, and document with photographs, measurements, repair estimate, and thorough log notes.

  • Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.

  • Keeps claim on a regular diary to monitor unresolved issues and exposures. Regularly monitoring progress and expenses of ongoing claims.

  • Throughout entire claim handling process, ensures exceptional service is provided to customers. This includes timely responses to phone calls, emails, written communication, and adherence to Department of Insurance requirements.

  • Directs, monitors, and reviews files handled by independent adjusters to conclusion.

  • Assists in training property personnel.

  • Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week.

  • Other functions that may be assigned.

Experience and Knowledge:

  • Worker characteristics are normally acquired through the successful completion of a Bachelor's degree (BA, BS) or equivalent combination of education and experience.

  • For external candidates 4 - 8 years equivalent industry experience is preferred. Must meet established Company standards regarding personal driving history and current license status to be eligible for position.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Loss Prevention Manager (Sears1488 San Jose CA)
New!

Sears

Posted Today

VIEW JOBS 10/21/2019 12:00:00 AM 2020-01-19T00:00 Job Description Req/Job ID: 990569BR Employing Entity: Transform SR LLC Employment Category: Regular, Full-time Job Function: Asset Protection/Loss Prevention Store ID: 01488: Sears Eastridge CA The Loss Prevention Manager (LPM) is responsible for providing disciplined leaderhip, including setting clear expectations and holding the team and self accountable for results. This position executes company programs concerning shortage control, internal dishonesty, shoplifting detection and detention and safety. The LPM is accountable for managing the training, dection, investigation and successful resolution of all internal investigations within the assigned store. This positions owns the shrink and safety results for the store, and supports the Loss Prevention Five Play Strategy as well as the organization's cultural beliefs Job Requirements JOB DUTIES/RESPONSIBILITIES: * Ensures all training in the detection and detention of shoplifters, including certification has been completed in the assigned store. Ensures accurate and timely completion of all case management procedures, coaches and delivers corrective action as necessary. Holds associates and management accountable for adherence to all laws and polices relating to the detection and resolution of external and internal theft * Conducts assessments and generates reporting and actions plans for Loss Prevention and operational performance that impacts shortage control, and actively works with the store team in the development and implementation of action plans to improve performance. * Maintains current knowledge in the areas of safety, food safety (as applicable), Occupational Safety and Health Administration (OSHA), and environmental programs. Assesses needs, develop plans, involves appropriate partners, and ensures implementation and compliance in the assigned store. * Conducts safety and food safety (as applicable) inspections on a regular basis, ensures timely and accurate root cause analysis, ensures reporting of results, and assists in the development and implementation of corrective actions. * Leads and embeds the Loss Prevention Five Play Strategy and develops Loss Prevention action plans, strategies, and projects using common tools, processes and language (Loss Prevention Portal, Loss Prevention Metrics, Shrink and Safety results). * Collaborates with operations business partners to provide root cause analysis and feedback on results such as Point of Sale activity, refund management, inventory results, and other key performance indicators (KPI) to improve metrics and drive P&L efficiencies. * May perform supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates. * May perform supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates. JOB REQUIREMENTS: * Associates Degree * 3-4 years of related experience * Valid Driver License for the State of employment * 18 years of age or older REQUIRED SKILLS: * Extensive Shortage Control Knowledge * Strong understanding of Safety and Occupational Safety and Health Administration (OSHA) Requirements * Strong understanding of retail unit physical security requirements * Extensive knowledge of Store Operating processes * Shoplifting detection and detention expert (Certified and lead trainer for store loss prevention team) * Excellent written and verbal communication skills to communicate will all levels of internal and external team members * Strong ability to in conducting internal and external investigations including interviews * Ability to analyze information, identify root causes, and develop and implement approved solutions in stressful situations * Microsoft Office computer skills, including Word, Excel, and Outlook * Must successfully complete the TransformCo Wicklander-Zulawski interviewing and interrogation certification program when offered PREFERRED SKILLS: * Prior supervisory experience #Stores 1488 Sears San Jose CA

Property Adj Mid Loss Unit

Mercury Insurance Group