Promotional - Public Safety Telecommunicator I U27

MUST BE A CURRENT, REGULAR EMPLOYEE OF EMA/METROSAFE. 

Summary Objective:

This critical role serves as the vital communications link between the public needing help and emergency services response. This entails a candidate to be able to work independently in a high-stress environment while receiving and evaluating incoming emergency and non-emergency requests for law enforcement, Fire, and Emergency Medical Services (EMS). The candidate will triage those requests for service, providing guidance and assistance to the public in life-safety situations and coordinating appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Triages incoming emergency and non-emergency calls from various sources such as wireline, wireless, text or video.
• Ascertains incident information by obtaining and verifying caller information and location, determining the nature of the incident and all pertinent call-related information.
• Documents emergency information provided by the caller into the Computer Aided Dispatch System (CAD).
• Provides lifesaving pre-arrival instructions to callers in emergency situations such as childbirth, cardiopulmonary resuscitation (CPR), active shooter or hemorrhage.
• Works mandatory overtime.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Graduation or GED equivalent.
• MUST BE A CURRENT, REGULAR EMPLOYEE OF EMA/METROSAFE.

SPECIAL CERTIFICATIONS AND LICENSES:

• Must be a US Citizen.
• Must be a minimum of 18 years of age.
• Applicants who have used, possessed, bought or sold marijuana within one year of application or have used, possessed, bought or sold any controlled substance or narcotic drug without a prescription within six years of application will be disqualified.
• Must not have been convicted of a felony.
• Misdemeanor convictions will be considered on an individual basis.
• Must submit to a pre-employment suitability assessment.
• Must submit to a pre-employment polygraph test.
• Must submit to fingerprinting for criminal history check.
• Must work a varied schedule including nights, weekends, holidays and overtime.
• Must submit to a pre-employment drug screening.
• Must submit to a pre-employment audiogram.
• Must be certified as a Law Enforcement Telecommunicator and LINK/NCIC Basic operator (Full Access) in the state of Kentucky or obtain within six months of employment.
• Must be certified as an Emergency Medical Dispatcher and in Basic CPR from an American Heart Healthcare CPR Provider or obtain within six months of employment.

PHYSICAL DEMANDS:

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
• Will work long shifts, up to 16 hours per workday.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT):

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• None.

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Louisville Metro Government is an Equal Opportunity Employer. ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

STANDARD CLAUSES:

Will be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government.

This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

ESSENTIAL SAFETY FUNCTIONS:

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.

Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.

This is a union position and all union employees pay fair share to the union whether or not they elect to be a member. Shift selection, vacation bidding and overtime are all covered under the union contract. As shift selection is based on seniority, new hires typically start on evening or overnight shifts. It can take several years before a daytime shift becomes available. The Communications Center is a 24/7 operation which mandates employees work on holidays if it should fall on their rotation. Overtime is mandatory and can extend shifts up to a total of 16 hours with little or no notice.

Promotional Test Weights

Training & Experience: 100%

SALARY PLAN / GRADE: U005

EQUAL OPPORTUNITY EMPLOYER

Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience from the last 10 years, as listed on your application and resume, as submitted. Any information that is unclear or that is not listed on your application and/or resume will not be considered in the calculation of the Training & Experience score. This also means that you should list your employment dates including the month and year (i.e. 02/2017 to 08/2020) of employment.

If you are interested in this position, you may also be interested in the Public Safety Telecommunicator II (911 Dispatcher) position. You may submit an application for that position as well. However, you MUST apply to BOTH positions if you want to be considered for both Public Safety Telecommunicator I & II.