Project Technician

POSITION TYPE: Exempt

ROLE & RESPONSIBILITIES

The Project Technician is responsible for providing technology assistance by installing and configuring workstation/local area networks, while operating, monitoring performance, diagnosing and solving technology problems.

This position may report to any of META's five offices: Athens, Columbus, Dayton, Marion, or Piketon.

PRIMARY RESPONSIBILITIES INCLUDE:

• Researching issues, replicating technical problems, and communicating directly with customers to provide outstanding customer support

• Implement CAT2 projects

• Install and configure local area data communications networks, which may carry data, voice and video communications following organization standards

• Install, operate, and maintain network services and network devices

• Install, operate, and maintain IT infrastructure (servers, storage, backups, etc.)

• Use service desk software to record, track and document the service desk request problem- solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution

• Perform post-resolution follow ups with end user and team members as required and evaluate documented resolutions and analyze trends for ways to prevent future problems

• Operate day-to-day functions as requested by the appointed district project manager

• Provide regular status and data reports as requested by supervisors

• Perform any and all other duties as required

QUALIFICATIONS & EDUCATION REQUIREMENTS:

• Preferred Associates degree in Information Technology or equivalent experience

• Effective and efficient communication skills (verbally and written)

• Must maintain a valid Driver's License and ability to travel

• Required to be flexible, detail oriented and organized with the ability to multi-task

• Highly professional, organized, and self-motivated

• Ability to meet deadlines

• Ability to work in a school district setting

• Network and server experience preferred

• Prior experience with voice/phone systems preferred

• Finds creative solutions to complex problems

• Stays informed of new developments in technology

• Accepts constructive criticism and able to maintain a positive professional attitude