Desktop Support Specialist
Residency Status: ALL CANDIDATES MUST BE A U.S. CITIZEN
Clearance: Active Top Secret with SCI
Time Type: Full-Time
Novel Applications of Vital Information Inc. (Novel Applications) is a premier technology services company that provides solutions in the areas of Cyber Security, Information Management, Systems Integration. Novel Applications is a business that combines experience, creativity, flexibility, pragmatism, and cost-effective solutions in order to deliver measurable business value to our clients.
Headquartered in Fredericksburg, Virginia, Novel Applications employs engineers, analysts, IT specialists and other professionals who strive to be the best at everything they do.
Novel Applications is an AA/EEO Employer - Minorities/Women/Veterans/Disabled.
NAVOI is seeking a Desktop Support Specialist performs a wide variety of tasks with respect to computer hardware, software, networks and user support.
Supports, maintains and utilizes various company and customer computer resources, including PCs, servers, LANs, WANs and internet-based systems and applications on a 24/7 basis.
Assists computer resource users in accessing computer systems and in resolving user problems with those systems and applications.
Required Skills and Knowledge
In-depth working experience of Windows 7 and Windows 10 including: application installation, Active Directory and Organization Units
Effective customer service skills, including oral and technical written communications
Must be able to assist in development of solutions, and appropriate documentation, to a variety of technical problems of moderate scope and complexity
Familiarity with Antivirus software and security settings
Able to describe PC architecture and operation
Familiarity with TCP/IP, switches, firewalls, routers, and their basic operation Must be able to lift up to 40 pounds
Shift work (nights and weekends) required
Experience supporting DHS, Federal Civil, Intelligence and/or DoD information technology Users and Customers at the desktop level
Ability to assist others in solving problems and working with them to implement the solution Experience using trouble ticketing and tracking systems
Respond to user requests via Telephone, Email, and/or Altiris ticketing system
Install, configure, deploy, and upgrade computer hardware and software.
Apply diagnostic techniques to identify problems, investigate causes, and commend solutions.
Interact with other technical teams, software systems engineering, and /or applications development teams to restore service and/or identify and correct problems.
Identify and reserve Computers being assigned to the network through DHCP.
Imaging of Computers and configuring of desktop BIOS.
Familiar with Desktop image development, deployment, and maintenance
Experience with license managers in Windows environments
Experience with Desktop Operating System Patching and other Vulnerability mitigation Proven ability to work with general supervision and follow established procedures
Familiarity with one or more of the following: ACLs, ISVM, ICVA, STIGS, etc.
Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or related degree.
Minimum of 8 years of experience.