Project Support Associate

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Project Support Associate

The Heartland Product Operations team is growing once again! If you are tech savvy, detail oriented, and believe that every interaction with a customer should be a world-class experience, then you need to check out this job opportunity.

Job Summary:

As a Project Support Associate, you will Provide support on Product Operations sponsored programs/products, including but not limited to account set up and handling interactions from merchants, Relationship Managers, internal personnel, and 3rd party partners. A detailed understanding of Heartland Processing including those functions performed by Customer Advocates is a plus.

Responsibilities:

• In a customer service call center, resolve end-user issues through step by step instructions related to hardware, software and networking support.

• Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.

• Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.

• Stay current with all equipment options, features and functions as it relates to the vendor/product.

• Meet or exceed production, quality, and attendance objectives of the department.

• Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces.

• Other duties as required by business conditions or as assigned.

Education:

• High school education

Experience, Knowledge and Skills:

• At least 1 year experience providing technical support to end users.

• Fundamental knowledge of the overall Bankcard Industry.

• Ability to work rapidly, independently and accurately under pressure to meet departmental goals.

• Knowledgeable of company policies, procedures, products and services. Have a current knowledge of your workgroup and department's procedures, policies, and responsibilities.

• Working knowledge of Microsoft Office and Google G-Suite applications. Ability to type at least 40 words per minute. Must have strong written and oral communication skills and well-developed problem solving skills and attention to detail.

Level:

Works under limited supervision; work is typically routine; refers to standard instructions and procedures for guidance and direction; encounters issues that are varied, but straightforward and may require research/inquiry to solve. Must be able to quickly and accurately perform data entry functions and provide accurate and courteous phone support.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Nor are such responsibilities, duties and skills static; changes will occur over time.

HPS offers a competitive salary and comprehensive benefits package to qualifying employees.

HPS is an equal opportunity employer.

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Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.