About Retail Business Services
Retail Business Services, LLC, is the services company of Ahold Delhaize USA, currently providing services to six East Coast grocery brands, including Food Lion, Giant Food, GIANT/MARTIN'S, Hannaford and Stop & Shop, as well as the country's largest online grocery retailer, Peapod. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Information Technology, Merchandising, Marketing & Sourcing Services, Private Brand Products, Pharmacy Services, Not for Resale, Store Services, Financial Services, Legal Services, Communications, Supply Chain and People Systems and Services. For more information, visit www.retailbusinessservices.com
Position Title: Project Specialist II
Position Location: Carlisle, PA
Principle Duties and Responsibilities:
Manages projects related to assigned HR process owners.
Implement new programs and strategic initiatives in the HR learning processes.
Drive continuous improvement across the HR learning processes through medium to large, interdepartmental projects.
Contribute professional knowledge on project management and remain current with all relevant developments.
Develop detailed business user requirements, system documentation and workflow procedures. Negotiates plans, timelines, and trade-offs while ensuring customer understand the final results.
2.Relationships and Service Level Agreements
In partnership with HR learning services team, and brand learning specialists, develop and execute the global strategic framework for HR processes including service level agreements, key performance indicators, budgets and internal metrics.
Influence the ownership of HR learning processes ensuring world class customer service mentality. Stakeholders include leaders of People Systems and Services (PSS), HR business partners, and learning specialists in the companies supported by Retail Business Services.
Acts as a liaison with local/global super users, and when appropriate IT, and works together with consultants and project managers to ensure the customer's needs have been met.
3.Continuous Improvement and Business Process Management
Influence assigned HR process owners to maintain accurate process documentation and to monitor process performance utilizing effective metrics, especially CLC standard operational definitions.
Review process performance with HR process owners in accordance with established control plans.
Partner with HR process owners to identify root causes to issues and drive continuous improvement activities.
Partner with the HR Services Managers to ensure process documentation and SLAs are being met by the HR Services Processors.
4.HR System and Data Security
Partner with the HR learning process owners and local/global super users to ensure the smooth execution of new and revised e-learning, class room learning offerings, and ad hoc report requests.
Partner with the assigned HR process owners and local/global super users to regularly update the Information Inventory outlining the HR data definitions, locations and usage.
Bachelor's degree or equivalent combination of education and experience; Master's degree preferred; PHR/SPHR preferred
5+ years of HR or IT experience
Skills and Abilities:
Strong HR systems knowledge
HR process knowledge - learning systems knowledge highly preferred
Oral & Written Communication
Strong Analytical Skills
Advanced MS Excel, Word, Powerpoint, Access
Attention to Detail
Program and Project Management
Continuous improvement expertise