Purpose of Role
All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Project Specialist-Exteriors (PSE), this means:
Being friendly and professional, and engaging customers in their homes to deliver home improvement project solutions.
Ensuring merchandise and projects are accurately quoted, sold, and produced.
Preparing and maintaining project folders according to policy.
The Project Specialist-Exteriors executes sales for home exterior projects. The PSE delivers a superior client experience by accurately assessing customer needs and swiftly creating a final quote/proposal. This associate spends most of his/her time in our customer homes or other locations to discuss project plans. The PSE must be comfortable owning the customer relationship and engaging in conversation to understand customer needs, providing product and project consultation, and overcoming challenges to closing sales.
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
Understands customers' needs and assists in planning home exterior projects.
Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary.
Demonstrates sincere appreciation to customers.
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
Builds client relationships asking qualifying questions to fully understand and assess client needs.
Overcomes client objections by understanding client motivations and desired project outcomes.
Captures accurate measurements, confirms client product selections, reviews next steps, and gains a scheduled commitment (i.e., confirmed date and time) for follow-up.
Follows-up with clients who have not made a buying decision when the company runs promotions.
Calls clients 24 hours in advance to confirm appointments.
Works with key associates to train/role-play the exteriors value proposition, skills, and process for generating and capturing high quality leads.
Prepares for all upcoming appointments by coordinating calls, products, and activities (e.g., joint calls for HVAC, pictometery drawings, known samples needed for extraordinary jobs, additional pricing).
Maintains awareness of competitor pricing by conducting quarterly market price analysis.
Works with general contractors and/or installers to quote, sell, and produce accurate jobs.
Keeps appointment calendar active and updated so that associates may schedule appointments for them.
Provides detailed/comprehensive updates to Market Sales Manager during weekly 1-1 meeting.
Delivers paperwork to the store and project information to the appropriate store to ensure projects are produced accurately and on a timely basis.
Clean and Safe Stores
Maintains project folders and ensures all paperwork (e.g., contracts, pricing worksheets and proposal documentation) is filled out according to policy.
Maintains all collateral, samples, forms and paperwork and ensures all samples are clean, workable and prepared for client demonstration.
Takes all necessary safety precautions when visiting customers in their home
Although majority of time is spent outside of store, this individual must adhere to all safety requirements when in the store and is held to the same safety measures of other associates. This includes:
Maintains a safe and secure work environment which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
Must meet at least one of the below requirements:
Must meet all of the below requirements:
If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
High School Diploma or equivalent.
Valid driver's license with reliable transportation.
Ability to pass MVR screen in accordance with company requirements.
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
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Lowe's Companies, Inc.