Project Specialist, Enroll360

Job Summary

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across five major areas: enrollment, student success, institutional strategy, data & analytics, and diversity, equity, and inclusion (DE&I). We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Project Specialist, Enroll360

The Enroll360 Campaign Success Team oversees the planning and execution of all initiatives impacting Enroll360 marketing campaigns. Reporting into the Campaign Success Team, Project Specialists serve as an integral member of the account team, owning campaign execution for their assigned partners. Project Specialists collaborate with their Strategic Leader and Account Manager(s) daily to internally support partner and campaign work for the team's partner book. The Project Specialist's primary responsibilities include team-level campaign planning, coordination of information and tasks, oversight of launch readiness and prescribed campaign updates, execution of global initiatives, and internal campaign monitoring. Project Specialists facilitate productive team discussions, use systems/tools to steer projects through the development cycle, and serve as the liaison between various team members to support timely and accurate launches. The Project Specialist owns internal project visibility in support of clear-cut team and partner expectations.

This role is based in Richmond, VA.

Primary Responsibilities:

• Organize and facilitate effective team meetings, ensuring alignment of partner needs with internal project plans

• Leverage the global workplan, Workfront, and other established tools and processes to drive campaign development and timely launches

• Collaborate with representatives across Campaign Success, Creative Operations, Audience Selection, Strategic Analysis, Marketing Automation, and others to prioritize team needs

• Serve as an expert on internal processes that enable campaign delivery (launches, global updates, optimizations, audience needs, data requests)

• Liaise cross-functionally regarding project-related issues, updates, or requirements; troubleshoot and escalate questions to the appropriate parties

• Release required direct mail deliverables for production, as required

• Monitor and manage paper counts against contract volumes via Content Entry Hub; liaise with the Mailing Operations team on paper-related campaign needs

• Leverage the Partner Portal and other internal tools to monitor and report on campaign activity, gauge email volumes, and ensure online campaigns are performing appropriately

• Partner with other departments to deliver campaign schedules, as needed

• Stay abreast of partner requests, updates, and needs to effectively serve as a trusted internal partner

Basic Qualifications:

• Bachelor's degree

• 1+ years of project management, planning, trafficking, and/or scheduling experience

• Strong leadership skills with the ability to facilitate productive meetings, use resources efficiently, meet deadlines, and keep pertinent parties abreast of project statuses

• Proven ability to effectively prioritize, monitor, report and oversee multiple plans, projects, and performance measures

• Familiarity with project management practices, tools, and technologies

• Effective communication skills (both written and verbal)

• Proficiency with PC and Microsoft Office suite

Ideal Qualifications:

• 2+ years of project management, planning, trafficking, and/or scheduling experience

• Experience in a fast-paced creative or marketing environment

• Experience with project management software (Workfront preferred)

• Ability to proactively identify risks, resolve issues, and remove impediments that jeopardize launch timeliness and/or accuracy

• Ability to collaborate with and influence others to achieve project success

• Excellent written and oral communication skills

• Demonstrated organizational skills and attention to detail

• Strong interpersonal and customer service skills

• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise

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