MCPc is a global data protection company that improves the security and financial well-being of our clients.
We protect data, manage the complexity and sustainability of technology, empower employee performance, and ultimately reduce business risk.
Our Chain-of-Custody Security Solutions (SM) Platform provides holistic end-to-end lifecycle management to protect data on the most vulnerable cyber-attack surfaces - every smartphone, tablet, laptop, desktop, and IoT device our clients use to do business every day.
With headquarters in Cleveland, OH, MCPc has a global footprint to do business in 80 countries. 2020 will see new operations opening in Mississauga, Canada, just southwest of Toronto, and in Tilburg, Netherlands to service Europe. We serve our clients through five integrated business units: Secure Technology Logistics, Managed Security Solutions, Secure Technology Asset Disposition, IT Asset Management, and IT Talent Solutions.
MCPc is proud to be an equal opportunity employer. We are focused on recruiting, training, and retaining top talent at every level in our organization.
This position is a temporary( 3 month+) fulltime position and involves installing PC systems at customer locations. The technician will connect power, and peripheral cables to new systems. Technician may also migrate end-user data from legacy systems to new systems, and verify proper printers and drives are mapped. Technician should be able to conduct limited end-user support, namely answering general questions regarding the use of their PC system and answering questions regarding data migration.
Key Tasks and Responsibilities
Perform software installation.
Perform computer redeployments.
Provides connectivity to the customer's network.
Provides hardware break-fix services on desktops, laptops, and printers.
installs local and network printer drivers on desktops/laptops
May be required to answer phones and resolve technical issues over the phone/in person/remotely
Additional ad hoc needs as well
Key Outcomes of the Position
A positive support environment
Meeting expectations of customer, while meeting all business expectations
Provide high quality project and IT support to the customers and end user's by assisting them with incidents and resolving IT related support needs to minimize delays related to technical issues across the organization.
Proved a high level of customer service tied to every interaction with the customer and an end-user
Skills and Attributes Required:
Must possess strong attention to detail.
Experience with Windows 10
Professional demeanor is a necessity.
Ability to follow strict protocols while maintaining an empathetic approach to in assisting the end user.
Strong documentation skills from issue to resolution.
Excellent communication skills both verbally and written are critical.
Proven customer service and communication skills (phone, written and in person)
Experience and Educational Requirement
Must have experience in setting up and installing computers.
Will have intermediate to advance Windows OS troubleshooting skills
Must have experience migrating data
College diploma or university degree in the field of computer technology and/or years equivalent work experience.
Certifications in CompTia A+, MCP, and/or Network +, preferred.
Must be experienced in installing network printers.
Must be proficient in using all MS Office applications.
The physical requirements of this job include frequent sitting with regular stooping/crouching walking, standing, pushing/pulling, carrying, lifting up to 40lbs., grasping, reaching, and clarity of vision. The mental requirements of the job include general intelligence, motor coordination skills, coordination of the hands, eyes and feet, verbal intelligence and number intelligence. The workplace environmental conditions are typically that of a temperature controlled and clean office setting. Regular driving to other office or customer locations may be required.
Regular attendance and punctuality are an essential job function of this position. In addition, the duties of this job need to be performed at our client offices for the purpose of interaction and collaboration with colleagues and/or clients as necessary, the ability to adequately supervise the associate, and/or the availability of necessary equipment utilized for regular job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related instructions and to perform other job related duties requested by their supervisor.