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Project Mgr Ii-Srvc Delivery

Expired Job

Windstream Communications Charlotte , NC 28201

Posted 2 months ago

Plans and manages projects for installation by ensuring a clean scope of work; facilitating the definition of project goals and deliverables; developing realistic project approach and timeline; assigning appropriate resources; and communication and coordination of project activities and status.

Contributes to project knowledge and process by participating in project scope review; ensuring order information is complete and accurate; assisting in gathering technical information to provision flawless orders; leading investigation and resolution of project issues, conflicts, and escalations; determining process changes to deliver quality installations; and collaborating with business units to track orders to ensure efficient order flow.

Follows Service Delivery standard project management methodology by serving as the project lead; collaborating with project team members and implementing project management best practices tools and techniques; ensuring projects are managed through the project phases; ensuring standard documents are current and stored appropriately; engaging and aligning required project team members and resources; ensuring project scope and status are reported accurately in tracking tools; and ensuring customer orders are tagged, tracked, and communication protocols are followed.

Identifies, documents, tracks, and mitigates project processes by reviewing project documentation and solution; understanding and discussing customer requirements and constraints; assessing the steps to provision customer orders; addressing project actions, issues, and potential risks; developing project plan and approach with team members; and researching process development gaps.

Establishes expectations for project communication and coordination by setting project guidelines and roles of each team member; facilitating team meetings; serving as the main point of contact to internal and external project teams; maintaining multiple customer orders simultaneously; informing the team of project status changes; aligning key business units for consensus decision making procedures; resolving and/or escalating project issues in a timely fashion; and balancing stakeholder interests while respecting team member input and opinions.

Support Sales Organization in acquiring new and repeat business by participating in pre-sale calls to discuss the implementation process and assisting with RFP responses; engaging in projects quickly; learning and understanding customer's business and concerns; collaborating with business units, agents, and customers; and establishing project expectations and managing projects to successful conclusions.

Minimum Requirements:

College degree and 4-6 years professional level experience with 1-3 years supervisory experience; or 8 years professional level related experience with 1-3 years supervisory experience; or an equivalent combination of education and professional level related experience required.


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Project Mgr Ii-Srvc Delivery

Expired Job

Windstream Communications