Project Manager-Sales Ops

Vivint Provo , UT 84601

Posted 2 months ago

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".Job Description

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.


Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company's World's 50 Most Innovative Companies for 2017.


  • Honesty and Integrity Come First

  • Do the right thing

  • Customer Obsession is Our Advantage

  • A relentless passion to serve the customer

  • Innovation is Essential

  • Today's innovation is tomorrow's lifeblood

  • We Win Together

  • Individuals win games: teams win championships

  • Exceptional is Expected

  • Talk is cheap: create value, not just motion

  • We Give Back

  • Helping people is core to our DNA


  • Free catered lunch/snacks/drinks; new menu daily

  • Paid holidays and paid time off

  • Employee pricing on smart home products

  • Casual dress code

  • Onsite gym

  • Onsite health clinic

  • Medical/dental/vision/life coverage

  • 401(k) Plan & Matching


This Manager position in Sales Operations will support the functions needed to engage with our Direct-To-Home sellers and installers on a day-to-day basis. A qualified candidate will understand the importance of urgency, customer service, and the speed of trust with internal and external employees.


  • Predict the needs of our Sales and Install force by analyzing feedback and acting on it

  • Create new systems that improve our processes and services delivered to our internal customers

  • Service all requests from all supported channels in a timely manner

  • Proactively look for opportunity to add value above and beyond your basic job responsibilities

  • Use strong reporting skills to provide information to upper management

  • Supported other Sales Operations functions when needed

  • Continuous seeking of new talent for our team


  • Highly Organized

  • Detail oriented

  • Ability to build relationships with strong personalities

  • Leadership qualities including inspiring others to perform

  • Analytical

  • Friendly

  • High school diploma or equivalent, Bachelor's preferred

  • Excel and general computer experience required

  • Management experience strongly preferred


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Project Manager-Sales Ops