Project Manager

Zenoti Seattle , WA 98101

Posted 2 weeks ago

What will I be doing?

  • From our headquarters in Bellevue, WA, lead multiple customer implementation projects for Zenoti systems and solutions
  • Ensure projects are well-planned, executed efficiently, and delivered with high quality and predictability.
  • Manage and maintain project information, including feature definition and scope. Facilitate project reviews with customers.
  • Identify significant risks and unknowns, and define and drive resolution plans.
  • Manage cross team dependencies, and coordinate cross-team initiatives and blocking issues.
  • Track and ensure release criteria/minimal viable product is delivered with quality.
  • Manage project tracking, metrics and status reporting across Implementation group
  • Help with Implementation group resource allocation, delegation and assignments across Product Specialist team
  • Drive information sharing, and capturing and disseminating best practices across the Global Services Team.
  • Independently plan and implement customer onboarding process. Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
  • Stay up-to-date with product knowledge, business flow, sales process and market dynamic.
  • Maintain complete documentations and follow organizational processes to ensure successful Implementation of Zenoti products.

What skills do I need?

  • Strong logical, analytical and problem solving skills
  • Strong verbal and written communication, especially in the areas of teamwork, stakeholder management, and ability to influence; ability to facilitate dynamic meetings and discussions.
  • Ability to work in a fast-paced, dynamic start up environment
  • Good understanding of MS Excel, MS Office and Google apps, Jira, Basecamp, Smartsheet
  • Strong technical background and ability to understand complex product functionality, design and technical issues, in order to drive the right priorities, trade-offs and resolutions.
  • Experience in overseeing multiple complex projects involving integrations with multiple systems, with proven track record of on-time and in-scope project completion
  • Experience in implementing cloud SaaS solutions is a plus
  • Experience as a Software Developer is a plus
  • Experience in the beauty, wellness, spa, salon or fitness industry is a plus

Requirements

  • Bachelors degree in computer science or Equivalent experience
  • 5-8 years of project management, with at least 4 years of technical project management, leading complex projects for external clients with Integrations to external systems.
  • Proven history managing projects for clients, customers, and external stakeholders.
  • Extremely well-organized with project information, attention to detail, and exacting quality standards.
  • Experience working with remote teams
  • PMP or similar certification is a plus
  • Ability to travel on short notice up to 20%

Benefits

At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:

  • A competitive base salary, plus bonus
  • Eligibility to receive equity through company Employee Stock Option Plan
  • Medical, dental, and vision coverage
  • Participation in company 401k plan
  • Paid parental leave
  • Unlimited paid time off
  • Flexible work hours
  • Programs, classes and activities supporting your physical and mental well being, led by Zenoti's dedicated Chief Wellness Officer

About Zenoti

Established in 2010, Zenoti is a leading SaaS solution provider in the beauty and wellness industry. We are a fast growing, well-funded Series D stage company headquartered in Bellevue, WA. Zenoti was ranked in Deloittes Technology Fast 500 list in 2019 and 2020, and we have just achieved "unicorn" status!

Zenoti offers an all-in-one, cloud-based, enterprise software that helps spas, salons, medi-spas, fitness centers around the world manage and grow their business. Zenoti software is used by over 12,000 clients in more than 32 countries, including many of the worlds leading salon and spa brands.

Learn more about us at https://www.zenoti.com.

Zenoti is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Project Manager

Vmly&R

Posted 2 weeks ago

VIEW JOBS 1/13/2021 12:00:00 AM 2021-04-13T00:00 At VMLY&R, we create connected brands. We resist the usual ways of seeing, doing and thinking - harnessing creativity, technology and culture - to reimagine the entire connected consumer experience. Our goal? To create work that becomes part of people's lives, to drive value for our clients and, in the best of cases, to impact the world. Project Managers work closely with the senior team members to understand the client business model, articulate project objectives to team members and assist with ground-level project execution. The analysts are keenly aware and proactive in ensuring positive financial outcomes on projects to which they are assigned. The Project Manager acts as liaison between client stakeholders (and their specific project objectives) and the internal VMLY&R team delivering against those objectives. The Project Manager thrives in the role of project SME-being the deep owner of all requirements with the ability to provide detail and current status on any project item. The Project Manager also strives to become a business owner by understanding and affecting the overall relationship and financial health of the relationship by facilitating communications and escalating risks to senior Delivery and P&E team members. The Project Manager works with various members of the project team, including clients, to become the master of requirements and remain constantly aware of project status. He or she works closely with design and development teams to ensure that initial project objectives and requirements are met. The Project Manager performs deeply analytical tasks and effectively communicates the outcomes. He or she fosters a strong client relationship and maintains a keen sense of project health, including financials. As part of the WPP Group, VMLY&R offers one of the best overall compensation packages in the business. Required Skills * Works closely with the Senior Project Manager to: * Understand client business model * Articulate project objectives to team members * Assist with ground-level project execution * Deliver projects/programs that exceed expectations * Acts as an internal liaison that reinforces client/project priorities, clarifies requirements and solves for identified cross-discipline gaps * Schedules and runs meetings with internal constituents * Hosts project training as needed for onboarding or client needs * Manages project team relationship in coordination with consulting lead * Supports the consulting lead and team in scoping new engagements * Supports the consulting lead and team in driving internal and external communications (scheduling meetings, compiling/distributing notes, tracking action items, ensure follow-through on intermediate and milestone deliverables, etc.) * Maintains project momentum and keeps project and team on track * Catalogs and maintains all project documentation and deliverables * Supports requirements gathering and refinement including stakeholder interviews (and any required gap analysis), gathering and organizing supporting information, analyzing data and prepping reports that summarize findings; may function as a stakeholder proxy both authoring and validating acceptance criteria * Defines and clearly explains necessary project processes/workflows * Coordinates and/or authors points of view as required by a project Required Experience * Bachelor's degree or equivalent in a related field * One to three years of agency and/or client-side experience managing large-scale marketing projects * Excellent communication skills; creates clarity where there is ambiguity/confusion * Strong organization skills * Attention to detail, willingness to ask questions and ability to follow up * Embraces change * Passion for learning * Ability to follow direction * Understanding of the SDLC and methodologies, including agile * Experience documenting functional requirements for digital projects/products VMLY&R is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Vmly&R Seattle WA

Project Manager

Zenoti