Project Manager

Worldone New York , NY 10007

Posted 2 months ago

Healthcare is complicated, but it doesn't have to be.

340+ employees, 9 countries, and 1 mission - to amplify the voice of physicians and improve global healthcare.

This is where you come in. Helping unite physicians across the world to improve patient outcomes-and even save lives- is an incredible feeling. Join us!

What we're about:

  • Community: we didn't get 1.3M medical professionals to join Sermo overnight! Each day we work towards a shared goal - to build the world's largest online community of medical professionals and industry partners by being the best partner possible.

  • Innovation: our tech-first approach to the conventional worlds of physician engagement and healthcare insights powers our ability to make a positive impact in new and unique ways.

  • Fun: just because we're working doesn't mean we can't have a good time. We laugh together, we don't take ourselves too seriously, and we're always trying to make our customers smile.

We are looking for a Project Manager and we are flexible with your location, you could be based near our New York or our Charlotte offices or you could work remotely anywhere in the US or Canada.

Summary:

Project Managers at Sermo are responsible for the full client experience within each single medical market research survey they manage. It is their responsibility to understand, agree on and deliver on client expectations, to track and report status, escalate and mitigate risks/issues, and to support and manage project resources to successfully deliver each project within scope, ensuring a successful client experience.

Sample Project Lifecycle:

  • Lead all client communication as the first point of contact coordinating with all internal teams

  • Schedule an internal kick off in conjunction with Operational teams (e.g.: Survey Programming, QA and Data Processing, etc) to review the full survey, agreeing on project delivery estimates

  • Develop and execute project plans and fieldwork strategy based on Sermo PM methodology

  • When needed, request support from CSM Team to gather, summarize and confirm during external kick off call all client expectation on projects' objectives

  • Coordinate an external kick-off call, providing consultative feedback on the survey, before sharing any concerns, agreeing on and communicating timelines and deliverables. Follow up with notes

  • Manage a setup team with daily stand ups, ensuring that each resource is motivated, committed and on-schedule to deliver the final survey links back to the client for review

  • Conduct a soft launch of your study, analyse the data, and manage any departures from the expected project timeline

  • Monitor your survey quotas, doing everything necessary to deliver them on time and on budget

  • Establish proactive communication channels with clients by providing daily (or as agreed) updates on fielding and delivery milestones and setting recurrent calls based on clients' preferences

  • Transition to partnering with our data delivery teams (e.g.: coding, data processing) once field work is closed, handling final communication and delivery of the agreed-on results

  • Collaborate with internal and external finance teams to insure initial and final invoices are issued.

Additional points of interest:

  • Collaborate with Client Service Management on:

  • Developing communication and tone specific to a client's team and account

  • Ensuring appropriate context is understood regarding history and current relationship

  • Agree on how to handle incidents, before providing solution to your client

  • Feedback any concerns regarding the project (Sales, fieldwork, client preferences) which could be used to strengthen the existing relationship

  • Help Project Management leadership develop new process, new collateral and participate in ensuring a process of continual iterative and constructive feedback to management

  • Mentoring additional internal teams on processes and procedures: Project Coordination, Translations, Sampling, Member Solutions, etc.

Minimum requirements:

  • 2+ years of project management experience, with Market Research or Healthcare background a plus

  • Project Management training and/or certification is a plus

  • Effective professional communication skills and excellent interpersonal skills

  • Fluent in English, both written and oral. Any other foreign language (s) would be an advantage

  • Ability to follow procedures, but also flexibility to propose solutions for ad-hoc cases

  • Ability to adopt and learn on company proprietary platforms

  • Strong organizational skills with the ability of tracking multiple simultaneous client projects of low to medium difficulty with a drive to deliver results

The good stuff: compensation & perks:

  • Generous base salary

  • 401K match

  • PTO and holiday observances

  • Health, dental, and vision insurance

  • Health and wellness reimbursements

  • Commuter benefits

  • Team lunches, snacks and drinks

Confidentiality is guaranteed and only selected applicants will be contacted.

About:

Sermo is a global social platform for physicians that fosters impactful peer-to-peer collaboration & discussions through meaningful insights, data, and trends. It is the most trusted global platform for physicians with over 800,000 fully verified and licensed physicians across 150 countries. The platform enables doctors to anonymously talk real-world medicine, review treatment options via our proprietary Drug Ratings platform, collectively solve patient cases and earn honorarium from surveys. Through Sermo's unique community, pharmaceutical and healthcare partners can drive physician awareness and gain deep understanding of brand perceptions to benefit the medical community at large. To learn more, visit www.sermo.com


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Project Manager

Ss&C Advent

Posted 2 days ago

VIEW JOBS 6/3/2020 12:00:00 AM 2020-09-01T00:00 SS&C Innovest seeks a Project Manager to join its product delivery team. With offices in New York, Texas and California, SS&C Innovest specializes in trust, wealth management, payments, unique and hard-to-value assets, securities operations, and information systems. This position reports to the VP Product Delivery responsible for managing client projects, strategic corporate initiatives and maintaining communication between customers, vendors and SS&C Innovest employees. The Project Manager is comfortable with building relationships throughout the organization and managing projects across multiple teams. The Project Manager is also able to change priorities and focus to meet business demands, excels when working on multiple projects, and is motivated to deliver results. Duties and Responsibilities * Successfully manage the relationship with the customers and all stakeholders. * Coordinate internal resources, customers and third parties/vendors for successful project execution. * Manage high-level, time-sensitive, and fast-paced projects in a strategic and organized way. * Manage project communication, troubleshooting, and problem-solving. * Create clear, milestone-based project plans to achieve project goals on schedule and track progress * Collaborate with a variety of departments and contribute to the development of innovative solutions * Manage changes to the project scope and schedule * Communicate project issues, risks, and mitigations in a timely manner to the project stakeholders. * Drive multiple high priority projects at the same time. * Establish and maintain relationships with third parties/vendors. Requirements and Qualifications * Bachelor's Degree required * 5-8 years of professional work experience in project management. * Proven working experience in project management in the information technology sector. * Proven experience in successfully managing and delivering, at the same time, multiple high-profile projects. * Strong presentation and communication skills. * Excellent written and verbal communication skills. * Proven ability to effectively communicate at all levels of the customer and the internal organization. * Proven ability to act decisively in critical situations or to circumvent a potential problem. * Solid organizational skills including attention to detail and multi-tasking skills. * Demonstrated high level of initiative and ability to function superbly in both individual and team environments. * Handle stressful situations and deadline pressures well. * Strong knowledge of Microsoft 365, SQL, Microsoft Project, and Visio. * Must be able to work in a complex and fast-moving environment. If you've got what it takes to be a great Project Manager, and want to work with a hardworking, success-oriented, and fun team, then apply today. SS&C Innovest is an equal opportunity employer, committed to a diverse workforce. Principals only please. NO AGENCY CANDIDATES WILL BE CONSIDERED. Ss&C Advent New York NY

Project Manager

Worldone