Healthcare is complicated, but it doesn't have to be.
340+ employees, 9 countries, and 1 mission - to amplify the voice of physicians and improve global healthcare.
This is where you come in. Helping unite physicians across the world to improve patient outcomes-and even save lives- is an incredible feeling. Join us!
What we're about:
Community: we didn't get 1.3M medical professionals to join Sermo overnight! Each day we work towards a shared goal - to build the world's largest online community of medical professionals and industry partners by being the best partner possible.
Innovation: our tech-first approach to the conventional worlds of physician engagement and healthcare insights powers our ability to make a positive impact in new and unique ways.
Fun: just because we're working doesn't mean we can't have a good time. We laugh together, we don't take ourselves too seriously, and we're always trying to make our customers smile.
We are looking for a Project Manager and we are flexible with your location, you could be based near our New York or our Charlotte offices or you could work remotely anywhere in the US or Canada.
Project Managers at Sermo are responsible for the full client experience within each single medical market research survey they manage. It is their responsibility to understand, agree on and deliver on client expectations, to track and report status, escalate and mitigate risks/issues, and to support and manage project resources to successfully deliver each project within scope, ensuring a successful client experience.
Sample Project Lifecycle:
Lead all client communication as the first point of contact coordinating with all internal teams
Schedule an internal kick off in conjunction with Operational teams (e.g.: Survey Programming, QA and Data Processing, etc) to review the full survey, agreeing on project delivery estimates
Develop and execute project plans and fieldwork strategy based on Sermo PM methodology
When needed, request support from CSM Team to gather, summarize and confirm during external kick off call all client expectation on projects' objectives
Coordinate an external kick-off call, providing consultative feedback on the survey, before sharing any concerns, agreeing on and communicating timelines and deliverables. Follow up with notes
Manage a setup team with daily stand ups, ensuring that each resource is motivated, committed and on-schedule to deliver the final survey links back to the client for review
Conduct a soft launch of your study, analyse the data, and manage any departures from the expected project timeline
Monitor your survey quotas, doing everything necessary to deliver them on time and on budget
Establish proactive communication channels with clients by providing daily (or as agreed) updates on fielding and delivery milestones and setting recurrent calls based on clients' preferences
Transition to partnering with our data delivery teams (e.g.: coding, data processing) once field work is closed, handling final communication and delivery of the agreed-on results
Collaborate with internal and external finance teams to insure initial and final invoices are issued.
Additional points of interest:
Collaborate with Client Service Management on:
Developing communication and tone specific to a client's team and account
Ensuring appropriate context is understood regarding history and current relationship
Agree on how to handle incidents, before providing solution to your client
Feedback any concerns regarding the project (Sales, fieldwork, client preferences) which could be used to strengthen the existing relationship
Help Project Management leadership develop new process, new collateral and participate in ensuring a process of continual iterative and constructive feedback to management
Mentoring additional internal teams on processes and procedures: Project Coordination, Translations, Sampling, Member Solutions, etc.
2+ years of project management experience, with Market Research or Healthcare background a plus
Project Management training and/or certification is a plus
Effective professional communication skills and excellent interpersonal skills
Fluent in English, both written and oral. Any other foreign language (s) would be an advantage
Ability to follow procedures, but also flexibility to propose solutions for ad-hoc cases
Ability to adopt and learn on company proprietary platforms
Strong organizational skills with the ability of tracking multiple simultaneous client projects of low to medium difficulty with a drive to deliver results
The good stuff: compensation & perks:
Generous base salary
PTO and holiday observances
Health, dental, and vision insurance
Health and wellness reimbursements
Team lunches, snacks and drinks
Confidentiality is guaranteed and only selected applicants will be contacted.
Sermo is a global social platform for physicians that fosters impactful peer-to-peer collaboration & discussions through meaningful insights, data, and trends. It is the most trusted global platform for physicians with over 800,000 fully verified and licensed physicians across 150 countries. The platform enables doctors to anonymously talk real-world medicine, review treatment options via our proprietary Drug Ratings platform, collectively solve patient cases and earn honorarium from surveys. Through Sermo's unique community, pharmaceutical and healthcare partners can drive physician awareness and gain deep understanding of brand perceptions to benefit the medical community at large. To learn more, visit www.sermo.com