Project Manager

Company Description

Thought Industries powers the business of learning with our industry-leading learning technology. We were founded in 2013 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Today, our growing team builds and maintains the only learning solution with completely native tools and integrations that drive higher engagement, learner proficiency, and retention rates for our customers.

The Professional Services team partners with our clients to provide a white glove approach when providing a variety of services. Our goal is to help our clients build, scale, and deliver training and behavior change that leads to higher engagement, product proficiency, and customer retention.

Job Description

The Role:

The ideal candidate will be comfortable working in a fast-paced environment and have the ability to absorb information quickly. They will have a client first attitude and be excited to learn about our technology and the industry on an ongoing basis. Additionally, having excellent communication skills is a must. In this role, you will have the opportunity to:

• Play an active role on our professional services team that evolves processes and delights our clients with on time deliverables

• Provide a valued voice, where ideas and creative approaches are welcomed

• Feel a sense of accomplishment as you are empowered to deliver in a dynamic, fun, and fast-paced environment

• Celebrate successes and grow with us

What You'll Do:

• Own, develop, and manage a professional services book of business consisting of projects of varying sizes and types at one time

• Own the relationship with the client for the duration of assigned projects

• Define project scope, milestones, and deliverables according to project Statement of Work

• Create and conduct regular project status updates with your clients and internal stakeholders

• Align resources across the Thought Industries organization as needed to support client needs and ensure successful project completion

• Create shared and actionable project plans that include defined timelines, milestones, and deliverables

• Perform risk analysis to identify issues during the project lifecycle

• Assist in preparing statements of work with the ability to plan and prioritize deliverables, create cost estimates, and create a project schedule

• Advocate for the client and escalate accordingly

• Own the success of the project

• Track the project budget and profitability

• Close project based on deliverables and provide appropriate documentation to Customer Success to ensure a smooth transition for the client

• Assist in the creation of internal and customer-facing processes, programs and materials to improve the quality and efficiency of the Professional Services department

Qualifications

• 3+ years in Project Management, Program Management, Product Management, Customer Success or similar role in SaaS / Software business

• Must have customer facing experience working direclty with enterprise clients with complex use cases

• Knowledge of agile project management methodology

• Exceptional communication skills, highly organized, collaborative, and detail-oriented

• Track record implementing software products or solutions to enterprise companies

• Empathetic, positive attitude with a desire to help our clients reach their goals

• Experience working with and driving process improvement within cross-functional teams (Product, Sales, Support, Customer Success, Marketing, Finance)

• Ability to thrive in a start-up environment

• Results-driven mentality, with a bias for speed and action

• Ability to multitask, prioritize, and manage time efficiently

• Experience with eLearning a plus

• PMP/CSM a plus

Skills

• Experience with project management solutions, such as, Asana and/or Monday.com preferred

• Strong G-suite skills

• Excellent verbal and written communication skills; must be an active listener, a presenter, and a people-person

• Proven ability to manage, organize, lead, and negotiate within internal and external teams.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Thought Industries does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Thought Industries are based on merit, qualifications, and abilities.