THE Right Staff Plymouth , MN 55441
Seeking experienced Project Managers for a growing Educational company in the north western suburbs. The Project Manager serves as a first point of telephone contact for product support of all online, software, web-based and custom contract products in the receipt and handling of customer inquiries, complaints, and escalations. This position requires a solid foundation of providing information, instruction and/or resolving technical related issues to personal computers, networks, internet/web based applications use.
Project Manager Duties:
Customer Telephone Support Receive, respond to and resolve continuous inbound customer calls on all products during the hours of assignment. Provides information, instruction and/or resolves technical related questions regarding the use of online, web-based products, and custom contracts. Participate in twice annual outbound call campaigns.
Performance Management- Track and manage customer deliverables by utilizing processes and tools. Enter customer orders accurately, ensure files are formatted properly and all required items are received for final delivery and billing.
Relationship Management- Manage communication and build relationships with external customers and internal delivery teams.
Provide project leadership within Customer Service by sharing best practices and lessons learned, and by training and mentoring other employees. Ensure all participants are aligned to the same goals and understand the criteria for success, as well as contract and system requirements.
Thorough knowledge of current online platform and tools.
Responsible for executing shelf scoring tasks in the most cost-effective manner possible.
Has direct impact on customer satisfaction as it relates to successful delivery.
Associate degree in technology, computer science or related field, or equivalent combination of education and experience.
At minimum, two years experience working in a contract or project management environment.
Demonstrated success in the ability to effectively communicate verbally by influencing and managing customer expectations, emotions, and escalations required.
Effective written communication skills that present thoughts in an organized and concise manner including the use of appropriate grammar, sentence structure, spelling, and punctuation required.
Proficient use with Microsoft products, Word, Excel, Outlook, and familiarity with salesforce.com a plus.
Ability to prioritize responsibilities and work load that ensures customer commitments are met that includes multi-task requiring the use of multiple applications concurrently.
Experience working in a team environment in which team members support others to achieve overall department goals.
Bachelor s degree in education, technology, computer science or related field, or equivalent combination of education and experience.
Hours and Pay:
These are long term contract positions Monday
Friday from 8am
5pm. Pay would be $19 per hour.
THE RIGHT STAFF offices are NOW welcoming walk in job seekers! Please be prepared with the following documents: Please send your resume to:
THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location.
Temporary assignments to full-time permanent positions, we are here to assist you! Let us help YOU create YOUR success!
We thank all interested candidates. However, only those selected for interviews will be contacted.
Applicants selected for an interview will be required to complete a background check/drug test.
THE RIGHT STAFF will complete an individualized assessment of the results of the background check/drug test and the job position. Applicants will be required to successfully complete this assessment for further consideration.
THE RIGHT STAFF is an Equal Employment Opportunity employer.