The Tech Ops Project Manager manages a portfolio of Tech Ops specific projects through all phases of the project life-cycle. The Project Manager interfaces with product owners, key stakeholders and others to actively lead all aspects of the project. Reporting to the Tech Ops Program Manager, the Project Manager will be driving the successful execution of prioritized projects.
Facilitate the business requirements and develop project plans while identifying core dependencies and critical paths.
Identify risks, document mitigation strategies and implement change management plans.
Provide project status, timelines, resources and financials for weekly updates and Steering Committees.
Define project team, establish resource allocation with managers from each discipline, facilitate product purchasing, and establish success criteria.
Schedule and coordinate tasks for deliverables, resources, and projects.
Proactively communicate and collaborate with external business partners and internal subject matter experts to produce quality deliverables.
Coordinate business case development and submissions.
Other duties as assigned.
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
Three (3) years project management experience with practical knowledge of the Project Management Lifecycle
Proficient with Microsoft Project, Visio and Office Suite (Excel, Word, PowerPoint, Outlook)
Knowledge of and ability to apply project management techniques, tools and documents
Sound decision making ability, analytical reasoning and organizational skills with the ability to successfully complete multiple projects simultaneously
Strong verbal and written communication skills to effectively manage project communications and stakeholder expectations at all levels of the organization
Possesses highly effective analytical thinking ability to gather, understand, integrate, and synthesize complex information in order to develop solutions, make recommendations, or propose action plans
Financial acumen, moderate return on investment analysis, and ability to structure a business case (or ability to quickly learn said skills)
Strong teamwork skills
Strong presentation skills
Pass a ten (10) year background check and pre-employment drug test
Legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Project Management Certification (PMP)
Knowledge of Information Systems and Technical Operations.
Ability to manage multiple projects simultaneously.
Experience in change management and process improvement.
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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