Community Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people's issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you.
Facebook is seeking a solutions-oriented, data-savvy self-starter with a passion for helping others, protecting our community and being the voice of our users. This individual will sit within the Global Spam Operations team, and work to improve the overall user experience by delivering qualitative and quantitative insight into user behavior. As a Project Manager, you will identify areas for process improvement, help us intelligently scale our operations by optimizing and automating processes and solve challenging problems and help to prevent them.
This position is full time and based in our Menlo Park, CA office.
Gather, analyze and represent on scale user trends to improve the overall user support experience
Use signals and insights to identify opportunities in driving down spam and other nefarious behavior
Analyze metrics to improve efficiency of spam detection workflows
Partner with Engineering, Security, and Analytics to identify, influence, and execute our abuse fighting strategies
Communicate insights around the spam ecosystem to the cross-functional partners
Develop and lead end-to-end project plans and ensure on-time delivery of critical initiatives
Use problem solving skills to resolve scalable spam problems
Ability to write (or learn to write) SQL queries
Use data analysis and representation tools such as Excel and/or Tableau to drive efficient analytics and reporting
Experience identifying trends and insights from large data sets
Experience communicating with a variety of audiences and stakeholders
Experience developing and documenting procedures and workflows
Ability to rapidly assess, analyze and resolve complicated issues