Project Manager - Servicenow

Massmutual Financial Group Providence , RI 02940

Posted 2 months ago

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

Description

Responsible for providing thought leadership, project planning, management for established ServiceNow initiatives for new solution capabilities. Ensure that projects are completed to specification, within an established time frame and budget. Manages vendor relationships to optimize outcomes. Hold project team accountable for the design for expansion of the ServiceNow platform. Ensure the platform is technically sound and following good practices to ensure upgradability, usability, manageability, performance, and scalability. Roadmap strategy - Align the platform with the overall business strategies.

Daily and monthly responsibilities

  • Deliver project objectives on-time, within specified budget.

  • Supply accurate project estimates and tightly manage project budget and approved funding.

  • Secure and maintain project resources and actively manage project/resource plan.

  • Demonstrate team building skills by working with resources List the primary duties and responsibilities in order of importance.

  • Identify Project Risk and issues developing appropriate mitigation strategies.

  • Effectively negotiate project priorities and solutions.

  • Works effectively across organizations to deliver project outcomes that have positive impact on the business.

  • Represent the project and be the main communicator of the project(s) at Project Review Board Meetings.

  • Drive lessons learned and knowledge management for future initiatives.

  • Assist delivery leader in building CBA, governance artifacts, charter, scope and demand / capacity forecasts for projects.

  • Scrum Expert, removes obstacles. Is a facilitator not a manager.

  • Maintains Sprint metrics (Sprint Burn Down Chart, Velocity), Facilitates Sprint Review and Retrospective for assigned projects.

  • Effectively partner with organization change readiness team to deliver appropriate business impact and training for end-users.

Basic qualifications

  • Minimum of 5 years of project management experience

  • Advance knowledge of project management methodologies ie. Agile or Iterative

  • Knowledge of Jira or other agile methodology tools

  • Effectively utilize current project planning tools

  • Effectively partner with organization change readiness team to deliver appropriate business impact and training for end-users

Preferred qualifications

  • 7 years of project management/leadership experience preferred

  • Has knowledge of ServiceNow platform and its many modules / capabilities and is an expert in project management methodologies and project tools / technology

  • Experience with IT Service Management including Problem, Change, Incident and Service Request Management functions.

  • Bachelor's degree preferred

  • Scrum Certification/PMP Certification preferred

Target job salary $96,000.00 - $168,000.00 USD Annual

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Why Join Us.

We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

Recognized as a 2020 World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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Project Manager - Servicenow

Massmutual Financial Group