Title: Project Manager
Job Category: Operations Management
Line of Business: Workforce Services
About this Career Opportunity:
Supports the Project Director in the operations and management of the program. May supervise the Operations Supervisors and Quality Assurance Supervisors. Responsible for all the contract's programmatic activities and operations. Participates in hiring and training of staff such as case managers, career specialists, administrative assistants, and customer service. Complete quality assurance audits of assigned service sites to ensure compliance with State, Federal and company requirements. Ensure quality services are provided to customers. Analyzes processes and procedures to optimize performance. Defines and sets operational goals. Prioritizes assignments and adjusts or adapts service delivery as needed
Essential Job Responsibilities
Attend partner/funding customer meetings
Complete all weekly/monthly reports requested by ResCare and or funding customer
Manage Supervisors on daily operations and performance
Assist Project Director with daily needs, allowing Project Director to focus on new business and customer needs: Sampling of daily needs would be projects/reports for the WIB. Reports for ResCare such as PTS, weekly scorecard, COB, and other needed reports or calls.
Conduct weekly meetings with staff/leadership
Manage a portfolio of projects such as ResCare WORCS clean up, Near Cash reporting, near cash inventory, Goodwill and PGWIN projects and other projects as needed by contract.
Manage assigned resources as appropriate to the implementation of project related activities
Develop and maintain project plans and reporting documentation as necessary to ensure timely communication and successful delivery of assigned projects
Ensure projects are planned and executed in-line with the PMO approach: Project team roles and responsibilities; Risk and Issue identification and management; System and Operational Acceptance testing; Deployment planning, management and transition to live operation; Training: Business (as needed); Operational support plans
Ensure deliverables meet required quality standards
Develop and maintain a Communications Plan and keep all lines of business communities appraised of project plans and related implications
Generate progress and other management reports
Develop strategic plans/Quality Management
Provide leadership and direction to maximize performance
Collaborate with the Projects Accountant for budgeting, forecasting and to ensure financial sustainability and success
Work in partnership with the Project Director on planning and overall day-to-day operations/program development/Contract Management/Human Resources/Staff Development/Business Development
Other duties as assigned
Excellent communication and interpersonal skills; strong management and organizational skills' ability to work across all levels of management and staff.
Bachelor's Degree or higher in business, social services or related field; 2 to 3 years' experience in business or education and training; minimum of 3 years of supervisory experience or an equivalent combination of education and experience
Must possess and maintain a good driving record
ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.
About Workforce Services
Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Project Manager.
About this Line of Business
ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.
With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.
Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S. Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.
ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.
198 SAINT JAMES PL, ATLANTIC CITY, NJ 08401-7106 USA