Project Manager- Public Sector

Benefitfocus Jenks , OK 74037

Posted 3 weeks ago

The Project Manager will have lead client-facing consulting responsibilities to include any activity related to program or project management, helping the client realize their strategic business and technical objectives. This role is responsible for a portfolio of customers within the Professional Services team. The Project Manager will plan and coordinate the work efforts of multiple people in a matrix organization and across multiple projects. He/she will also partner directly with key business partners (Sales, Finance, Engineering, QA) to manage projects. The Project Manager will be responsible for a number of projects and act as a key interface point between Benefitfocus and our Employer and Carrier customers.

Key Responsibilities Include:

  • Delivering projects within framework of scope, time, and cost to agreed levels of quality, and within the organization's project management framework

  • Managing project intake into the portfolio

  • Coordinating project responsibilities; managing and influencing internal and external project team members, including global team members

  • Ensuring accurate documentation and reporting of the status of all projects; tracking and managing project milestones, risks, and resource plans

  • Facilitating requirements gathering discussions and business process changes

  • Maintaining accountability for overall quality of the project; quickly addressing and mitigating escalations

  • Effectively managing expectations of stakeholders involved in a project

  • Ensuring all projects are being run in accordance with the Benefitfocus Way

  • Providing input to Project Office on implementation best practices and processes

  • Effectively managing project team conflicts, building collaborative partnerships with stakeholders and gaining consensus

  • Accountable for ensuring control and quality gates and processes are adhered to throughout the project

  • Provide regular status and project health reporting to internal and external stakeholders at the project level to the executive level

Key Competencies:

  • Proven leadership skills and ability to direct and manage team members in a matrix environment

  • Ability to articulate value for each implementation

  • Ability to recognize and understand client business issues and guide solutions

  • Resourcefulness: ability to examine all possible options when resolving a problem

  • Exceptional Client Relationship Management: ability to identify new opportunities and strengthen relationships with clients

  • Excellent organizational skills; detail- and deadline-oriented

  • Strong presentation skills, negotiation skills, and ability to clearly articulate status and possible solutions to multiple levels of leadership

  • Clear concise communication; ability to take a complex message and roll it up for business leaders

  • Ability to bring people from multiple background and multiple departments together for consensus

Required Experience:

  • Bachelor's degree required

  • PMP certification desired

  • Experience managing complex, enterprise level SaaS projects in a lead role (minimum 5 years' experience)

  • Consulting/systems integration implementation experience

  • Proficiency in MS Project, Excel, Outlook, PowerPoint, Visio

  • Knowledge of benefit plans/structures is a plus

  • Ability to travel, as needed, to visit clients during the project life-cycle

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Project Manager- Public Sector

Benefitfocus