McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, McDonald's has a legacy of innovation and hard work that continues to drive us to build an even better McDonald's. Today, we are growing with velocity and are focused on modernizing experiences while delivering incredible value and quality in the food we serve.
McDonald's is a people business, just as much as it is a restaurant business. We strive to be the most versatile brand on the planet by building complementary teams who create delicious feel good moments that are easy for everyone to enjoy.
The Quick Service Industry requires quick thinking: our work culture is flexible and dynamic to ensure we are executing with pace and sharing our latest ideas. Our new state-of-the art headquarters, is located in the booming West Loop area of downtown Chicago
McDonald's goal is to be a modern forward-thinking burger company delivering a contemporary customer experience. Customers are expecting new and exciting experiences and services that are easy to use and seamlessly integrated into their daily lives. The Product Quality & Measurement team plays a significant role in achieving this goal by ensuring our POINT-OF-SALE products meet the stringent quality standard set forth by McDonald's.
The Product Quality & Measurement team focuses on Pilot/Beta testing of upcoming POINT-OF-SALE releases. As well as overseeing the Defect/Problem Management process for our POINT-OF-SALE & Digital solutions. These responsibilities are critical to McDonald's being able to rapidly produce the level of Quality that our customers expect and want to interact with.
Beta/Pilot Program Management
Assist Sr. PM with Execution of overall Pilot Test Approach/Plan
Oversight of Release Base-lining
Align with Project Stakeholders
Act as Field Point of Contact for Pilot locations
Management of Overall Pilot schedule
Oversight of Daily/Weekly Call Analysis process
Schedule On-Site Weekly Pilot visits
Conduct Daily Stand-up w/ Dev & Support Teams (Align on Priorities)
Manage Remote Monitoring of Quality Indicators/Drivers
Approve all Status Reporting
Present Beta/Pilot findings to Stakeholders/Leadership
Lead Beta/Pilot Lesson Learned efforts
Defect Management POINT-OF-SALE & Digital Solution
Directly responsible for all Defect/Problem Management Activities
Oversight of Defect review sessions
Creation and Closeout of Defect Projects
Oversight of scheduled Defect Sanitation phase
Identification/Implementation of Process Improvements
Work with Release Manager to prioritize issues for upcoming release
Oversight of Project Dashboard creation and maintenance
User Review Analysis -Star rating evaluation (Mobile Application/Digital)
Close out Reporting
Oversight of Mobile Device inventory (Digital)
Technical Product Ownership
Apply project management practices to facilitate on-time and on-budget delivery of multiple interdependent initiatives relevant to US business objectives
Maintain knowledge of each initiatives' milestones, from requirements definition to testing, integration, pilot, and deployment
Work with Business teams to ensure proper scoping and business needs are achieved during the pilot phase.
Directly accountable for Defect/Problem Management team (includes 2 Defect Managers)
Work with Sr. Project Manager to allocate people resources to projects
Prioritize work streams to meet business expectations
Maintain relationships with core product teams
Success in this role requires an appreciation of the 24-hour restaurant business day, essential to understanding customer needs and the environment in which customers and crew interact.
The ideal candidate has a consistent track record of prioritizing and delivering multiple successful solutions, planning complex projects, effective organizational skills, and communication expertise complimented by a strong technology background and understanding of McDonald's business. Although based in Downtown Chicago, IL, occasional travel will be required.