Project Manager Product Quality & Measurement

Mcdonald's Corporation Chicago , IL 60602

Posted 7 months ago

Overview:

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, McDonald's has a legacy of innovation and hard work that continues to drive us to build an even better McDonald's. Today, we are growing with velocity and are focused on modernizing experiences while delivering incredible value and quality in the food we serve.

McDonald's is a people business, just as much as it is a restaurant business. We strive to be the most versatile brand on the planet by building complementary teams who create delicious feel good moments that are easy for everyone to enjoy.

The Quick Service Industry requires quick thinking: our work culture is flexible and dynamic to ensure we are executing with pace and sharing our latest ideas. Our new state-of-the art headquarters, is located in the booming West Loop area of downtown Chicago

McDonald's goal is to be a modern forward-thinking burger company delivering a contemporary customer experience. Customers are expecting new and exciting experiences and services that are easy to use and seamlessly integrated into their daily lives. The Product Quality & Measurement team plays a significant role in achieving this goal by ensuring our POINT-OF-SALE products meet the stringent quality standard set forth by McDonald's.

The Product Quality & Measurement team focuses on Pilot/Beta testing of upcoming POINT-OF-SALE releases. As well as overseeing the Defect/Problem Management process for our POINT-OF-SALE & Digital solutions. These responsibilities are critical to McDonald's being able to rapidly produce the level of Quality that our customers expect and want to interact with.

Responsibilities:

Beta/Pilot Program Management

  • Assist Sr. PM with Execution of overall Pilot Test Approach/Plan

  • Oversight of Release Base-lining

  • Align with Project Stakeholders

  • Act as Field Point of Contact for Pilot locations

  • Management of Overall Pilot schedule

  • Oversight of Daily/Weekly Call Analysis process

  • Schedule On-Site Weekly Pilot visits

  • Conduct Daily Stand-up w/ Dev & Support Teams (Align on Priorities)

  • Manage Remote Monitoring of Quality Indicators/Drivers

  • Approve all Status Reporting

  • Present Beta/Pilot findings to Stakeholders/Leadership

  • Lead Beta/Pilot Lesson Learned efforts

Defect Management POINT-OF-SALE & Digital Solution

  • Directly responsible for all Defect/Problem Management Activities

  • Oversight of Defect review sessions

  • Creation and Closeout of Defect Projects

  • Oversight of scheduled Defect Sanitation phase

  • Identification/Implementation of Process Improvements

  • Work with Release Manager to prioritize issues for upcoming release

  • Oversight of Project Dashboard creation and maintenance

  • User Review Analysis -Star rating evaluation (Mobile Application/Digital)

  • Close out Reporting

  • Oversight of Mobile Device inventory (Digital)

Technical Product Ownership

  • Apply project management practices to facilitate on-time and on-budget delivery of multiple interdependent initiatives relevant to US business objectives

  • Maintain knowledge of each initiatives' milestones, from requirements definition to testing, integration, pilot, and deployment

  • Work with Business teams to ensure proper scoping and business needs are achieved during the pilot phase.

People Management

  • Directly accountable for Defect/Problem Management team (includes 2 Defect Managers)

  • Day-to-day management

  • Work with Sr. Project Manager to allocate people resources to projects

  • Prioritize work streams to meet business expectations

  • Maintain relationships with core product teams

Stakeholder Management

  • Field Support, Field Deployment, Quality Assurance & Development, Business Requirements, Project PM

Success in this role requires an appreciation of the 24-hour restaurant business day, essential to understanding customer needs and the environment in which customers and crew interact.

The ideal candidate has a consistent track record of prioritizing and delivering multiple successful solutions, planning complex projects, effective organizational skills, and communication expertise complimented by a strong technology background and understanding of McDonald's business. Although based in Downtown Chicago, IL, occasional travel will be required.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business Intelligence Engineer Quality Measurement (5245736)

Ipsos

Posted 4 days ago

VIEW JOBS 2/20/2020 12:00:00 AM 2020-05-20T00:00 We help the biggest companies solve some of their biggest problems. We are everywhere: in 85 countries and counting. Our clients make the products and deliver the services you use every day, probably including the browser that led you to this posting, the beverage that is sitting next to you, and stores you shop all the time. Pick a sector and we are there, on the ground as trusted advisor to the world's leading businesses on all matters relating to measuring, modeling, and managing customer and employee relationships. We are the recognized market, thought and technology leader in our field. Sound like the right place for your career? Share our passion. Share our success. And join us in being proud to be Ipsos. The Ipsos Quality Management - Business Intelligence Engineer: The Ipsos Quality Management team is looking for a Business Intelligence Engineer to join the team to deliver forward thinking, innovate build and deploy solutions as we are experiencing significant growth with our BI technologies. Your main responsibilities will include: * Gather and transform business requirements into innovative Business Intelligence solutions that effectively support our global business. * Document designs, specifications, and flow diagrams to assist in development, support, and problem analysis. * Drive data model design and ETL processes for multiple data warehouses. * Develop, execute, and document test plans. * Interact with business users and technical teams throughout the development life-cycle; analyzing problems and clearly articulating solutions. Competencies and Experiences: * Demonstrated proficiency in SQL, MDX, and Data Warehouse concepts, with 2+ years of experience in Microsoft's SQL Server Analysis Services. * A Bachelor's Degree in Computer Science, Management Information Systems, or closely related field. * 2+ years of experience with dashboards and report development. * Experience with C# or VB.NET a requirement * Reliability and consistency in ability to deliver on commitments; meeting timelines, attention to detail, and anticipating business teams' needs. * Experience with web development technologies is a plus, but not required. Ipsos Makes a Difference Our people see to that. We attract the best talent and serve the best clients. Ipsos offers a dynamic work environment where your talents are nurtured and your skills are enriched. We encourage initiative, innovation and risk-taking to further develop our business and our people. We are enthusiastic, confident and results oriented which is why our clients come to us. That's what makes us proud to be Ipsos. How to Apply Interested in joining a premier organization committed to satisfying our clients beyond their expectations? Please submit a detailed resume and university transcript by clicking the "Apply" button below. Those interested are encouraged to apply as soon as possible. Ipsos is an Equal Opportunity Employer. We thank all applicants; however only those short-listed for an interview will be contacted. #LI-SL1 Ipsos Chicago IL

Project Manager Product Quality & Measurement

Mcdonald's Corporation