Title: Project Manager (Solution Delivery)
Location: Columbia SC
Our client is seeking an expert Solution Delivery Analyst to work directly with the EEMS leadership team to ensure the successful completion of policy, process, system and service delivery improvements prior to the system conversion and release in early 2020.
Daily duties / responsibilities:
The Solution Delivery Analyst will serve as a liaison between EEMS leadership and the EEMS team to facilitate clear articulation and delivery of solutions to business process needs while keeping the team focused on an ambitious timeline for system, process, and service delivery improvement in order to prepare for a system conversion and release in early 2020.
We are looking for candidates who are highly organized, can work independently in a fast-paced environment and produce multiple quality deliverables with varying deadlines. Candidates must be able to analyze data and trends to identify issues that could negatively impact progress and communicate those trends and issues to agency leadership. Candidates should be self-starters and creative problem solvers and have the flexibility to learn new products and technologies quickly.
Work alongside appropriate staff, teams, stakeholders and other points of contact (POCs) as required, to understand the goals and objectives of high volume workloads within complex information systems
Ability to plan, organize, and motivate teams to achieve both clearly defined and in-flight business processes
Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge
Organize and write supporting technical and project documents as needed
Revise documents as changes or modifications to information systems and services occur
Organize and maintain a document repository of all documents and artifacts
Manage multiple complex projects thru completion using project management principles
Assist (and often lead) in the design, development, implementation and/or ongoing maturation of clients policies, processes, systems and/ or artifacts
Provide leadership and workflow management of the day-to-day tasks related to eligibility, enrollment and member services
Analyze daily business processes and align them to agency goals and objectives in order to create a proactive roadmap for the business unit
Participate in assessment of internal agency systems as well as business partner/service provider information systems
Utilize Microsoft Office software suite, eGRC system, Bizagi, Atlassian and other products to document and report on information gathered OIM efforts
Collaborate with agency leadership, business partners and other parties/stakeholders to provide recommendations on business process improvements
Provide project management oversight to projects identified by EEMS leadership
8+ years coordinating and managing complex business projects
8+ years of experience in the authoring and management of documents and artifacts
8+ years of ownership of business process improvement and decision making responsibilities
Prior experience in working with MS SharePoint, Project Web App, Jira, Confluence and eGRC systems.
Prior Health Information Technology and/or Program experience.
College Degree required. Preference will be given to, in no particular order:
BS degree in Business
BA or BS degree in Public Administration, Public Health or Public Policy