Project Manager

MLK Community Hospital Los Angeles , CA 90009

Posted 4 weeks ago

Date Posted:


Job Code:



MLK Community Hospital & Foundation


1680 E. 120th St.


Los Angeles




United States of America


Administrative and Support


Under the direction and oversight of the Director of Ambulatory Services, this position is primarily responsible for leading and facilitating the analysis, evaluation, planning, and implementation of projects and value streams to support the strategic and operational needs of Martin Luther King, Jr. Community Medical Group. The Project Manager serves as an internal consultant to team leaders (department directors and managers, nurse supervisors, and physicians) for project selection and management, facilitation and evaluation of improvement efforts. Projects assigned are broad in scope and may involve multiple departments, but NCQA Disease Management and NCQA Patient Centered Medical Home will take priority at any time.


  • Develops and manages the project budget for all areas of NCQA certifications

  • Develops quality metric performance dashboards for NCQA Disease Management: Diabetes; NCQA Patient Centered Medical Home; any other project priorities and tracks project deliverables using appropriate tools

  • Secures all NCQA certification updates and shares with all constituencies

  • Revises project plans as needed to reflect changes in NCQA guidelines and educates all constituencies on changes

  • Ensure that all projects are delivered on-time, within scope, and within budget

  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

  • Ensure resource availability and allocation

  • Develop a detailed project plan to monitor and track progress

  • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques

  • Measure project performance using appropriate tools and techniques

  • Report and escalate to management as needed

  • Manage the relationship with the client and all stakeholders

  • Perform risk management to minimize project risks

  • Establish and maintain relationships with third parties/vendors

  • Create and maintain comprehensive project documentation, such as project plans, action items, and meeting minutes

  • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project

  • Track project performance, specifically to analyze the successful completion of short and long-term goals

  • Meet budgetary objectives and make adjustments to project constraints based on financial analysis

  • Develop comprehensive project plans to be shared with clients as well as other staff members

  • Use and continually develop leadership skills

  • Attend conferences and training as required to maintain proficiency

  • Develop spreadsheets, diagrams, and process maps to document needs and communicate with stakeholders

  • Responsible for identifying opportunities for operational improvement through observation, data analysis, or other means, and leading multidisciplinary teams through the appropriate Lean/Six Sigma processes to achieve improvements

  • Responsible for scoping performance improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones

  • Performs independent complex data analysis to support leadership decision making. Types of data analysis include but are not limited to: process measures and performance metrics, scheduling, labor and productivity, quality measures, patient satisfaction measures, and demographic analysis

  • Performs other related duties as assigned.


A. Education

  • Bachelor's degree in appropriate field of study or equivalent work experience

  • Master's degree preferred

  • Training and certification in Lean to lead projects, train and coach other personnel and complete problem-solving projects required

  • Certified Project Management Professional (PMP)

B. Qualifications/Experience

  • Proven working experience in project management

  • Excellent client-facing and internal communication skills

  • Excellent written and verbal communication skills

  • Solid organizational skills including attention to detail and multitasking skills

  • Experience in health care process improvement and health operations implementation experience required

  • 5+ years direct operations management, performance improvement or consulting experience in one or more of the following areas: Strategic planning, operations management, quality improvement, process improvement.

C. Special Skills/Knowledge

  • Microsoft Office applications: Word, Excel, PowerPoint, Visio.

  • Experience with Project Management Software

  • Developing and tracking budgets

  • Coaching

  • Process improvement

  • Planning

  • Performance management

  • Inventory control

Equal Rights Employer

Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, genetic information, citizenship status, military service, or any other status protected by federal, state, or local laws. This application is intended for use in evaluating your application for employment. Please click the link below to view the E-verify or Right to Work information.

E-Verify/ Right to Work

Martin Luther King, Jr. Community Hospital

1680 E 120th Street

Los Angeles, CA 90059

Tel: 424-338-8000


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Project Manager

MLK Community Hospital