The CGI Global Technology Operations Organization is seeking a senior Project Manager with strong service delivery and project management experience to cover a book of business within the GTO Commercial portfolio. The primary focus of this role will be to manage new projects in existing cloud and hosted steady state accounts within the portfolio under the direction of the Commercial Portfolio Lead.
Location requirements are flexible. This role requires that the PM be available for on-call escalations 24x7 in the event of outages related to the book of business.
Your future duties and responsibilities:
The position of Project Manager will join the Client Engagement organization which is continuing to grow rapidly and expand its' client base. The Project Manager will work with a team of professionals with skillsets ranging from administrative to senior technical experts. Opportunities within Client Delivery for this perspective member are vast if the candidate is ambitious and values the relationship of our clients.
Ability to act as single POC for one or multiple clients; managing day to day relationships, providing insight into CGI offerings, new technology opportunities, communicate regularly with C Level executives, participate in all client meetings and be available on a 24/7 basis. Candidate must be able to articulate the "CGI way" while also delivering sometimes negative messages in a diplomatic way.
Required qualifications to be successful in this role:
Must have account and client management experience.
Knowledge and ability to contribute to the publication of such internal and external documents as Operational Frameworks, SLA metrics, billing reports, SOW's, Incident Reviews, P&L reports and change requests.
Candidate to be extremely detail oriented especially with respect to budgetary issues and forecasting. Member must understand P&L reports, impact of budget over/under run, timekeeping reports, change requests and additional (add-on) statements of work.
Knowledge of internal processes with relation to infrastructure (UNIX, Wintel, HD, etc.) and ability to work with cross-functional teams while providing continuous support and primary POC for internal and external client base.
Ability to participate and add value in internal and external sessions such as Annual Technology Plan, Executive Steering Committees, Metric Reviews, Change Administration Board meetings, audits, data center tours and client visits.
Ability to fully manage/oversee any yellow/red accounts, generate corrective action plans and bring account(s) back to green as aggressively as possible.
Project Management - 3-5 years, Proficiency Level of Experienced
What you can expect from us: Build your career with us.
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