Project Manager II Ecomm - Retail Business Services

Delhaize America Carlisle , PA 17013

Posted 2 months ago

Retail Business Services, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Business Integrity Services (Legal, Risk Management, Quality Assurance), Business Services (HR Technology Systems and Process Management), Communications & Omnichannel Service, Finance Business Services, Financial Planning & Analysis, Human Resources, Indirect Sourcing, Information Technology, Pharmacy Services, Retail Innovation, Store Development, Leasing and Facilities Support, and Strategy & Business Development. For more information, visit, LinkedIn or Twitter.

Position Title: Project Manager II Retail

Position Location: Salisbury, NC or Scarborough, ME or Quincy, MA or Carlisle, PA

Position Summary:

Plan and direct the implementation of approved projects across multiple IM functional areas (including infrastructure) and Business domains. Execute specified systems development plans by creating strategies to design, develop and implement coordinated enterprise-wide business and system solutions within existing or planned systems architecture. Deliver planned benefit based on sponsor agreement with a commitment to cost, quality and milestone(s) achievement. Review, analyze and report program performance. Ensure successful implementation/rollout of programs and initiatives. Measure results and adjust/improve as needed.

Principle Duties and Responsibilities:


Lead and inspire the Project delivery teams and establish a high performance, service-oriented culture that enables the operating unit/Ahold to drive sales growth and productivity performance across the organization

  • Drives the Ahold IT Agenda and Priorities, encourage people to engage with retail business process and think about how IT can be used to make Ahold more competitive

  • Implements the Ahold standards of performance and talent development & management, recognize great performance, coach constructively on under-performance

  • Uses the insights from the engagement survey to inspire and motivate our people, in the short-term focus on leading by example, embracing diversity and explaining the reasons for change

  • Seeks opportunities to drive efficiency to release resource to deliver more and support the business better

2.Plan and Start Project

Deliver a detailed project plan that is agreed upon with stakeholders, adhering to Ahold methodology and standards.

  • Uses the Ahold methodology for planning and execution.

  • Confirms project scope and generate detailed work estimate using IT estimation techniques and past experience.

  • Sets up of project organization and staffing of project activities.

  • Schedules the work within the time, budget and quality constraints and document assumptions and risks.

  • Develops project plan and obtain stakeholder agreement

  • Develops project business case in alignment with the Business Analyst and involved vendors/suppliers

3.Manage Project / Program to Delivery

Deliver projects and/or programs on time, within budget and quality constraints aligned with expectations of stakeholders.

  • Ensures delivery of the project according to time, quality, and budget constraints in line with sponsor's expectations, using the Ahold methodology

  • Manages the work using the work plan defined in the Plan Project task.

  • Manages issues/risks, quality resources, dependencies, and partners and escalate if necessary, in a timely matter

  • Ensures proper project closure, including the contribution to the PM Community

4.Project Monitoring, Control and Compliance

Define project requirements and continuously monitor that the solution delivers the agreed upon results.

  • Works with PMO on correct and timely reporting according to the standards

  • Monitors and control critical project dependencies preventing these dependencies to become issues for the overall project.

  • Manages stakeholder's involvement and commitment including the steering committee

  • Manages compliance to standards and procedures

  • Ensures that proper unit, system's integration and user acceptance testing is completed with the required documentation and the appropriate point in the life cycle.

  • Provides the input to post implementation reviews

5.Project Management

Implement a program consisting of multiple projects, realizing change management, and maximizing integrated benefits.

  • Manages the total delivery in changing Business & IT, ensuring that program scope is met on schedule, quality and within budget.

  • Structures the program in proper projects and phases and ensure that the program governance is effective to manage issues and risks

  • Manages the project dependencies within the program and dependencies with other initiatives.

  • Plans communication and change delivered by the program.

6.Operational supplier management

Manage supplier performance to ensure that suppliers provide their contribution to the project according to contractual agreements and within the agreed budget and schedule.

  • Manages plan versus actuals regarding quality, budget and timelines as per the contractual agreements and analyzing data where needed for insight in possible issues in delivery.

  • Maintains Ahold and vendor stakeholder involvement and manage communication within Ahold and between vendors.

7.Financial Management

Drive down the TCO of project delivery whilst meeting business requirements

  • Extracts the value from existing systems, only investing when it is required for business continuity or to deliver a business requirement

  • Encourages creativity on delivering simple solutions that deliver the business needs fast

  • Drives the solution delivery teams to balance tradeoffs between speed to market, cost, risk, and quality

  • Stays abreast of emerging technologies and the potential applicability to the retail / e-commerce deployment

  • Proactively propose initiatives to the business and the IT Leadership Team to increase the cost efficiency of delivery and maintenance of applications

8.Risk Management

Establish strong habitual risk management practices in organization.

  • Ensures strong local focus on the top 3 Enterprise IT related risks:

o Cyber risk

o Business continuity

o IT Systems capable to compete

  • Ensure that ACM 8 requirements are complied with locally

Requirements Basic Requirements:

Relevant Bachelor's degree (e.g., Business Administration, IT Management)

Companies: 4+ years relevant working experience in managing Business & IT projects and programs in a retail organization, consulting organization or multinational

Experience will be evaluated as a combination of education, job experiences and recent growth and performance

Skills and Abilities:

Fluent in English (both verbally and in writing)

Contractual / Legal knowledge

Service Organization Auditing standards (SAS70, ISAE3402, COBIT)

Knowledge and certification of industry standard project management methodology

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Project Manager II Ecomm - Retail Business Services

Delhaize America